{"id":4602,"date":"2023-08-31T13:53:08","date_gmt":"2023-08-31T13:53:08","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?page_id=4602"},"modified":"2026-07-19T21:11:13","modified_gmt":"2026-07-20T05:11:13","slug":"smartleap-helptree","status":"publish","type":"page","link":"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\/smartleap-helptree","title":{"rendered":"SmartLeap\u00ae HelpTree"},"content":{"rendered":"<div class=\"services-banner__corner-wrap\" style=\"background-color:#00001b;\">\n<div style=\"--sb-fs-title-d:50px;--sb-fs-title-m:44px;--sb-fs-sub-d:28px;--sb-fs-sub-m:24px;--sb-fs-desc-d:16px;--sb-fs-desc-m:14px;--sb-lh-title-d:58px;--sb-lh-title-m:48px;--sb-lh-sub-d:34px;--sb-lh-sub-m:30px;--sb-lh-desc-d:26px;--sb-lh-desc-m:23px;\" class=\"services-banner services-banner--bg-deep-indigo wp-block-sutherland-new-insight-banner\" data-services-banner=\"\" data-services-banner-config=\"{&quot;autoplay&quot;:false,&quot;autoplaySpeed&quot;:6000,&quot;arrows&quot;:true,&quot;dots&quot;:true}\" aria-labelledby=\"services-banner-title-sib-1\">\n\t<div class=\"services-banner__bg\" aria-hidden=\"true\"><\/div>\n\n\t<div class=\"services-banner__container\">\n\t\t<div class=\"services-banner__layout\">\n\n\t\t\t<div class=\"services-banner__text\">\n\t\t\t\t\t\t\t\t\t<nav class=\"breadcrumb breadcrumb--hero services-banner__breadcrumb\" aria-label=\"Breadcrumb\">\n\t\t\t\t\t\t<ol class=\"breadcrumb__list\" role=\"list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/\" class=\"breadcrumb__link\">Home<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.sutherlandglobal.com\/de\/products-x-platforms\" class=\"breadcrumb__link\">Produkte und Plattformen\u00a0<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"breadcrumb__item\" aria-current=\"page\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"breadcrumb__current\">SmartLeap\u00ae HelpTree<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/nav>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1\n\t\t\t\t\t\tid=\"services-banner-title-sib-1\"\n\t\t\t\t\t\tclass=\"services-banner__title\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\tAu\u00dfergew\u00f6hnliche Customer Experiences mit KI-gest\u00fctzter Wissensintelligenz liefern\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#form\"\n\t\t\t\t\t\tclass=\"services-banner__cta\"\n\t\t\t\t\t\taria-label=\"Sprechen Sie mit unseren Experten\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t<span>Sprechen Sie mit unseren Experten<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"services-banner__media\">\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tid=\"services-banner-slider-sib-1\"\n\t\t\t\t\t\tclass=\"services-banner__carousel\"\n\t\t\t\t\t\tdata-services-banner-slider\n\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\taria-label=\"Featured insights\"\n\t\t\t\t\t\taria-roledescription=\"carousel\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article\n\t\t\t\t\t\t\t\tclass=\"services-banner__slide\"\n\t\t\t\t\t\t\t\taria-roledescription=\"slide\"\n\t\t\t\t\t\t\t\taria-label=\"1 of 3\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"services-banner__figure services-banner__figure--insight\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.sutherlandglobal.com\/insights\/blog\/human-led-ai-future-of-customer-experience\"\n\t\t\t\t\t\tclass=\"services-banner__insight-card-link\"\n\t\t\t\t\t\taria-label=\"View insight: Closing the Experience Gap: Why Human-Led AI Is the Future of CX\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Experience-Gap-859x507-1.jpg\"\n\t\t\t\t\t\t\talt=\"Closing the Experience Gap: Why Human-Led AI Is the Future of CX\"\n\t\t\t\t\t\t\tclass=\"services-banner__image\"\n\t\t\t\t\t\t\twidth=\"645\"\n\t\t\t\t\t\t\theight=\"350\"\n\t\t\t\t\t\t\tloading=\"eager\"\n\t\t\t\t\t\t\tdecoding=\"async\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__caption services-banner__content-box\" role=\"group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-row\">\n\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"services-banner__content-box-title\">Closing the Experience Gap: Why Human-Led AI Is the Future of CX<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" focusable=\"false\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M4.25 2.25L8 6l-3.75 3.75\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__label\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article\n\t\t\t\t\t\t\t\tclass=\"services-banner__slide\"\n\t\t\t\t\t\t\t\taria-roledescription=\"slide\"\n\t\t\t\t\t\t\t\taria-label=\"2 of 3\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"services-banner__figure services-banner__figure--insight\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.sutherlandglobal.com\/insights\/whitepaper\/banking-cx-innovation-playbook-for-expansion-initiatives\"\n\t\t\t\t\t\tclass=\"services-banner__insight-card-link\"\n\t\t\t\t\t\taria-label=\"View insight: The CX Innovation Playbook for Expansion Initiatives: Unified, Predictive, Effortless\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/banking-cx-859x507-1.jpg\"\n\t\t\t\t\t\t\talt=\"The CX Innovation Playbook for Expansion Initiatives: Unified, Predictive, Effortless\"\n\t\t\t\t\t\t\tclass=\"services-banner__image\"\n\t\t\t\t\t\t\twidth=\"645\"\n\t\t\t\t\t\t\theight=\"350\"\n\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\tdecoding=\"async\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__caption services-banner__content-box\" role=\"group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-row\">\n\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"services-banner__content-box-title\">The CX Innovation Playbook for Expansion Initiatives: Unified, Predictive, Effortless<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" focusable=\"false\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M4.25 2.25L8 6l-3.75 3.75\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__label\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article\n\t\t\t\t\t\t\t\tclass=\"services-banner__slide\"\n\t\t\t\t\t\t\t\taria-roledescription=\"slide\"\n\t\t\t\t\t\t\t\taria-label=\"3 of 3\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<figure class=\"services-banner__figure services-banner__figure--insight\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.sutherlandglobal.com\/insights\/webinar\/rise-of-outcome-based-cx-measurable-impact\"\n\t\t\t\t\t\tclass=\"services-banner__insight-card-link\"\n\t\t\t\t\t\taria-label=\"View insight: The Rise of Outcome-Based CX: Turning Every Interaction into Measurable Impact\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\tsrc=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Future-of-CX-859x507-1.webp\"\n\t\t\t\t\t\t\talt=\"The Rise of Outcome-Based CX: Turning Every Interaction into Measurable Impact\"\n\t\t\t\t\t\t\tclass=\"services-banner__image\"\n\t\t\t\t\t\t\twidth=\"645\"\n\t\t\t\t\t\t\theight=\"350\"\n\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\tdecoding=\"async\"\n\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__caption services-banner__content-box\" role=\"group\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-row\">\n\t\t\t\t\t\t\t\t<div class=\"services-banner__content-box-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"services-banner__content-box-title\">The Rise of Outcome-Based CX: Turning Every Interaction into Measurable Impact<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__icon\">\n\t\t\t\t\t\t\t\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" focusable=\"false\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t<path d=\"M4.25 2.25L8 6l-3.75 3.75\" stroke=\"currentColor\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"services-banner__insight-cta__label\">Read more<\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__controls\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__dots\" data-services-banner-dots><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"services-banner__arrows\" role=\"group\" aria-label=\"Carousel navigation\">\n\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"services-banner__arrow services-banner__arrow--prev\"\n\t\t\t\t\t\t\t\t\tdata-services-banner-prev\n\t\t\t\t\t\t\t\t\taria-label=\"Previous slide\"\n\t\t\t\t\t\t\t\t\taria-controls=\"services-banner-slider-sib-1\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"services-banner__arrow services-banner__arrow--next\"\n\t\t\t\t\t\t\t\t\tdata-services-banner-next\n\t\t\t\t\t\t\t\t\taria-label=\"Next slide\"\n\t\t\t\t\t\t\t\t\taria-controls=\"services-banner-slider-sib-1\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"services-banner__wave\" aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1226\" height=\"226\" viewBox=\"0 0 1226 226\" fill=\"none\" preserveAspectRatio=\"none\" focusable=\"false\">\n\t\t\t<g filter=\"url(#filter0_f_4857_6526)\">\n\t\t\t\t<path d=\"M1135.98 90.0001L101.26 135.63C90.8926 136.088 82.1439 127.999 81.7886 117.627C81.4292 107.136 89.791 98.4133 100.288 98.3289L1135.98 90.0001Z\" fill=\"url(#paint0_linear_4857_6526)\"\/>\n\t\t\t<\/g>\n\t\t\t<defs>\n\t\t\t\t<filter id=\"filter0_f_4857_6526\" x=\"-8.22241\" y=\"0\" width=\"1234.2\" height=\"225.649\" filterUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\">\n\t\t\t\t\t<feFlood flood-opacity=\"0\" result=\"BackgroundImageFix\"\/>\n\t\t\t\t\t<feBlend mode=\"normal\" in=\"SourceGraphic\" in2=\"BackgroundImageFix\" result=\"shape\"\/>\n\t\t\t\t\t<feGaussianBlur stdDeviation=\"45\" result=\"effect1_foregroundBlur_4857_6526\"\/>\n\t\t\t\t<\/filter>\n\t\t\t\t<linearGradient id=\"paint0_linear_4857_6526\" x1=\"82.0541\" y1=\"117.619\" x2=\"1136.18\" y2=\"87.5782\" gradientUnits=\"userSpaceOnUse\">\n\t\t\t\t\t<stop stop-color=\"#5265DF\"\/>\n\t\t\t\t\t<stop offset=\"1\" stop-color=\"#5265DF\" stop-opacity=\"0\"\/>\n\t\t\t\t<\/linearGradient>\n\t\t\t<\/defs>\n\t\t<\/svg>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\t\t<div class=\"ind-stats__corner-wrap\">\n\t\t<section\n\t\t\tstyle=\"--ind-stats-link-color:#ffffff;--ind-stats-fs-desc-d:16px;--ind-stats-fs-desc-d-lg:18px;--ind-stats-fs-desc-m:16px;--ind-stats-lh-desc-d:20px;--ind-stats-lh-desc-d-lg:22px;--ind-stats-lh-desc-m:18px;background-image:linear-gradient(180deg, #00001b 0%, #091867 100%);\" class=\"ind-stats ind-stats--variant-horizontal wp-block-sutherland-industry-stats\"\t\t\trole=\"region\"\n\t\t\t\t\t\t\taria-label=\"Key statistics\"\n\t\t\t\t\t>\n\t\t\t<div class=\"ind-stats__inner ind-stats__inner--horizontal\">\n\t\t\t\t\t\t\t<div class=\"ind-stats__text ind-stats__text--horizontal\">\n\t\t\t\t\t<div class=\"ind-stats__intro-row\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ind-stats__intro-desc-column\">\n\t\t\t\t\t\t\t<div class=\"ind-stats__desc\" style=\"color:#dddddd\">\n\n<p>Eine au\u00dfergew\u00f6hnliche Customer Experience erfordert bef\u00e4higte Teams, die von der richtigen Technologie unterst\u00fctzt werden. Sutherland&#8217;s SmartLeap\u00ae HelpTree beseitigt diese Hindernisse. Diese preisgekr\u00f6nte Plattform bietet niedrige Gesamtbetriebskosten und stellt sicher, dass Unternehmen effizient modernisieren. HelpTree vereinfacht die Einf\u00fchrung durch eine Zero-Code-Benutzeroberfl\u00e4che und nahtlose CRM-Integration.<\/p>\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<\/div>\n\t\t\n\n\n<div class=\"wp-block-sutherland-new-platform-feature-benefits features-benefits-block\" style=\"background-color:#ffffff;--fb-dot-active-color:#26235D;--fb-dot-inactive-color:#12ACF7\"><div class=\"component-wrapper-main\" style=\"background-color:#ffffff\"><div class=\"full-width-container\"><div class=\"features-benefits\"><div class=\"features-benefits__inner\"><h2 class=\"features-benefits__title\" style=\"color:#26235D\">Funktionen und Vorteile<\/h2><div class=\"features-benefits__cards\" style=\"background-color:#F3FAFF\"><div class=\"features-benefits__slider js-features-benefits-slider\" data-show-dots=\"true\" data-card-count=\"7\"><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Echtzeit-Support<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">SmartLeap\u2122 HelpTree basiert auf einer robusten Entscheidungsnetzwerk-Architektur (DNA) und verfolgt einen Entscheidungsbaum-Ansatz, bei dem der Weg zur L\u00f6sung schrittweise aufgezeigt wird. Auf diese Weise k\u00f6nnen die Mitarbeiter Kundenanfragen auf eine absolut sichere Weise beantworten.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Verbesserte Kennzahlen<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Mitarbeiter erhalten interaktive, zuverl\u00e4ssige und leicht verst\u00e4ndliche Inhalte w\u00e4hrend Live-Interaktionen, die sich positiv auf First Time Right (FTR), Average Handle Time (AHT), NPS und CSAT auswirken. Dies tr\u00e4gt dazu bei, das Leistungsgef\u00e4lle zwischen erfahrenen Mitarbeitern und Anf\u00e4ngern zu verringern.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Intelligenter KI-Assistent<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Der KI-Assistent von SmartLeap\u2122 HelpTree liefert nahtlose, intelligente und pr\u00e4zise KI-gesteuerte Antworten in Echtzeit. Er nutzt intelligente Suchalgorithmen, um Ihre Wissensdatenbank sofort zu durchsuchen. Die Mitarbeiter k\u00f6nnen detaillierte Anleitungen anfordern und auf spezifische Probleme zugeschnittene E-Mails verfassen.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Kognitive Suche<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Die kontextabh\u00e4ngige Echtzeitsuche erm\u00f6glicht es den Mitarbeitern, sofort den richtigen Entscheidungsbaum zu finden. SmartLeap\u2122 HelpTree verbindet sich mit mehreren Datenquellen und nutzt maschinelles Lernen, um die am besten geeigneten Artikel bereitzustellen.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Nahtlose Einf\u00fchrung, Migration und Integration<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Mit leistungsstarken API-Funktionen kann HelpTree Inhalte aus unterschiedlichen Datenquellen importieren. Die L\u00f6sung kann auch Public-Domain-Inhalte und solche aus CRM-Systemen \u00fcbernehmen und sie mit Ihrer bestehenden KB verkn\u00fcpfen. SmartLeap\u2122 HelpTree f\u00fcgt einen kognitiven Wrapper zu Ihren bestehenden Assets hinzu, ohne Duplizierung und ohne Programmieraufwand.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Multifunktional<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">Mehrsprachige Unterst\u00fctzung, mehrere Inhalts\u00fcbersetzungsmodule, Unterst\u00fctzung mehrerer Arten von Artikeln und Erfassung mehrerer Feedback-Mechanismen.<\/div><\/div><div class=\"features-benefits__card\" style=\"background-color:#F3FAFF\"><h3 class=\"features-benefits__card-title\" style=\"color:#26235D\">Support und Feedback<\/h3><div class=\"features-benefits__card-description\" style=\"color:#404040\">SmartLeap\u2122 HelpTree verf\u00fcgt \u00fcber einen robusten Feedback-Mechanismus f\u00fcr Inhalte, um sicherzustellen, dass Ihre Wissensdatenbank immer auf dem neuesten Stand ist. Ihr Team kann auch mit Technikern zusammenarbeiten, um die Inhaltsqualit\u00e4t weiter zu verbessern.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-sutherland-new-digital-outcome os-block\" style=\"background-color:#ffffff\"><section class=\"outcomes\"><div class=\"outcomes__inner\"><div class=\"outcomes__header\"><h2 class=\"outcomes__title\" style=\"color:#26235d\">Fallstudien<\/h2><div class=\"outcomes__nav\"><button class=\"btn-arrow btn-arrow--alt btn-prev\" type=\"button\" aria-label=\"Previous\" data-outcomes-prev=\"true\"><svg viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M10 3l-5 5 5 5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/button><button class=\"btn-arrow btn-arrow--alt btn-next\" type=\"button\" aria-label=\"Next\" data-outcomes-next=\"true\"><svg viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M6 3l5 5-5 5\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/button><\/div><\/div><div class=\"outcomes__card\"><div class=\"outcomes__media\"><div class=\"outcomes__media-item is-active\" data-media-index=\"0\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Online-Marketplace-Hero_banner_1320x550.jpg\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"outcomes__media-item\" data-media-index=\"1\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS8-770x446-1.jpg\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"outcomes__media-item\" data-media-index=\"2\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/streaming-platform-1320x550-1.jpg\" alt=\"\" loading=\"lazy\"\/><\/div><\/div><div class=\"outcomes__stats\" data-carousel=\"true\" data-card-count=\"3\" data-carousel-desktop=\"false\" data-carousel-tablet=\"true\" data-carousel-mobile=\"true\" data-slides-desktop=\"4\" data-slides-tablet=\"2\" data-slides-mobile=\"1.15\" data-scroll-desktop=\"1\" data-scroll-tablet=\"1\" data-scroll-mobile=\"1\" data-peek-before=\"0\" data-peek-after=\"40\" data-arrows=\"false\" data-dots=\"true\" data-gap=\"15\"><div class=\"outcomes__stat-slide\"><div class=\"outcomes__stat\" data-outcomes-tag=\"\" data-outcomes-media=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Online-Marketplace-Hero_banner_1320x550.jpg\" data-outcomes-media-type=\"image\"><div class=\"outcomes__stat-bg\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Online-Marketplace-Hero_banner_1320x550.jpg\" alt=\"\"\/><\/div><div class=\"outcomes__stat-compact\"><span class=\"outcomes__stat-value\" style=\"color:#ffffff\">16%<\/span><span class=\"outcomes__stat-label\"> Reduzierung des manuellen Aufwands<\/span><\/div><div class=\"outcomes__stat-detail\"><span class=\"outcomes__stat-value\" style=\"color:#ffffff\">16%<\/span><p class=\"outcomes__stat-desc\" style=\"color:#d0d0e8\"> Reduzierung des manuellen Aufwands<\/p><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/growing-product-revenues-through-cx-led-efficiency\" class=\"outcomes__stat-arrow\" aria-label=\"Mehr lessen\"><svg width=\"8\" height=\"14\" viewBox=\"0 0 8 14\" fill=\"none\"><path d=\"M1 1L7 7L1 13\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/a><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/growing-product-revenues-through-cx-led-efficiency\" class=\"outcomes__stat-btn\"><span class=\"outcomes__stat-btn-dot\"><\/span>Mehr lessen<\/a><\/div><\/div><\/div><div class=\"outcomes__stat-slide\"><div class=\"outcomes__stat\" data-outcomes-tag=\"\" data-outcomes-media=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS8-770x446-1.jpg\" data-outcomes-media-type=\"image\"><div class=\"outcomes__stat-bg\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/CS8-770x446-1.jpg\" alt=\"\"\/><\/div><div class=\"outcomes__stat-compact\"><span class=\"outcomes__stat-value\" style=\"color:#ffffff\">20%<\/span><span class=\"outcomes__stat-label\">Effizienzsteigerung erreicht<\/span><\/div><div class=\"outcomes__stat-detail\"><span class=\"outcomes__stat-value\" style=\"color:#ffffff\">20%<\/span><p class=\"outcomes__stat-desc\" style=\"color:#d0d0e8\">Effizienzsteigerung bei einem f\u00fchrenden Versicherer erreicht<\/p><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/top-3-group-benefits-carrier\" class=\"outcomes__stat-arrow\" aria-label=\"Mehr lessen\"><svg width=\"8\" height=\"14\" viewBox=\"0 0 8 14\" fill=\"none\"><path d=\"M1 1L7 7L1 13\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/a><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/top-3-group-benefits-carrier\" class=\"outcomes__stat-btn\"><span class=\"outcomes__stat-btn-dot\"><\/span>Mehr lessen<\/a><\/div><\/div><\/div><div class=\"outcomes__stat-slide\"><div class=\"outcomes__stat\" data-outcomes-tag=\"\" data-outcomes-media=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/streaming-platform-1320x550-1.jpg\" data-outcomes-media-type=\"image\"><div class=\"outcomes__stat-bg\"><img decoding=\"async\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/streaming-platform-1320x550-1.jpg\" alt=\"\"\/><\/div><div class=\"outcomes__stat-compact\"><span class=\"outcomes__stat-value\" style=\"color:#ffffff\">14%<\/span><span class=\"outcomes__stat-label\">Steigerung der Kundenzufriedenheit<\/span><\/div><div class=\"outcomes__stat-detail\"><span class=\"outcomes__stat-value\" style=\"color:#ffffff\">14%<\/span><p class=\"outcomes__stat-desc\" style=\"color:#d0d0e8\">Steigerung der Kundenzufriedenheit<\/p><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/streaming-platform-boosts-customer-service-scores-with-smartleap-helptree-sutherland\" class=\"outcomes__stat-arrow\" aria-label=\"Mehr lessen\"><svg width=\"8\" height=\"14\" viewBox=\"0 0 8 14\" fill=\"none\"><path d=\"M1 1L7 7L1 13\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/a><a href=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/streaming-platform-boosts-customer-service-scores-with-smartleap-helptree-sutherland\" class=\"outcomes__stat-btn\"><span class=\"outcomes__stat-btn-dot\"><\/span>Mehr lessen<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n\n\n\n<div class=\"wp-block-sutherland-new-why-sutherland au-bg-group\" style=\"background-color:#0f0e2d\"><div class=\"component-wrapper-main\" style=\"background-color:#ffffff\"><div class=\"au-bg-wrapper\" aria-hidden=\"true\"><img class=\"au-bg-wrapper__decor-img au-bg-wrapper__decor-img--desktop\" src=\"https:\/\/www.sutherlandglobal.com\/wp-content\/uploads\/sites\/2\/Background-Imageplatform.png\" alt=\"\" loading=\"lazy\" decoding=\"async\"\/><\/div><div class=\"full-width-container\"><section class=\"ws-differentiators\" aria-labelledby=\"au-diff-title\" style=\"--ws-diff-title-color:#26235D;--ws-diff-subtitle-color:#2c3546;--ws-diff-card-title-color:#26235d;--ws-diff-card-body-color:#404040;--ws-diff-toggle-bg:#12ACF7;--ws-diff-card-bg:#f3faff\"><div class=\"ws-differentiators__inner\"><div class=\"ws-differentiators__left\"><h2 id=\"au-diff-title\" class=\"ws-differentiators__title\"><span>Warum Sutherland?<\/span><span><br\/><\/span><\/h2><\/div><div class=\"ws-differentiators__right is-one-column\" aria-label=\"Key differentiators\"><article class=\"ws-differentiators__card\" aria-label=\"1 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Branchenf\u00fchrende InnovationenBranchenf\u00fchrende Innovationen<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">5\u202fMio. Transaktionen pro Woche in \u00fcber 60 Gesch\u00e4ftsbereichen. Die KI-gest\u00fctzten Produkte und Plattformen von Sutherland basieren auf mehr als 200 patentierten Erfindungen und erm\u00f6glichen Unternehmen Innovationen, Prozessrationalisierungen und au\u00dfergew\u00f6hnliche Erfahrungen.<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"2 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Erh\u00f6hte Effizienz<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">16\u202f% weniger Bearbeitungszeit, 19\u202f% h\u00f6here Produktivit\u00e4t. Schneller Zugriff auf relevante Informationen, um die Zeit f\u00fcr die Suche nach Antworten zu verk\u00fcrzen und eine schnellere Probleml\u00f6sung zu erm\u00f6glichen.<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"3 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Bessere Kundenerfahrung<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">Statten Sie Agenten mit umfassendem Wissen aus, um informierte und positive Interaktionen zu erm\u00f6glichen und die Kundenzufriedenheit und -treue zu erh\u00f6hen.<\/p><\/div><\/article><article class=\"ws-differentiators__card\" aria-label=\"4 of 4\"><div class=\"ws-differentiators__card-content\"><div class=\"ws-differentiators__card-header\"><h3 class=\"ws-differentiators__card-title\">Konsistente Servicebereitstellung<\/h3><button class=\"ws-differentiators__card-toggle\" aria-expanded=\"false\" aria-label=\"Toggle description\" type=\"button\"><\/button><\/div><p class=\"ws-differentiators__card-body\">Standardisierung von Antworten und Prozessen innerhalb des Teams und Gew\u00e4hrleistung der Einhaltung gemeinsamer Richtlinien und Qualit\u00e4tsstandards.<\/p><\/div><\/article><\/div><\/div><\/section><\/div><\/div><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" id=\"form\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-sutherland-new-contact-form wp-block-sutherland-marketo-form marketo-form\" id=\"marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8\"><style>\n                        #marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8 .connect-section__heading { color: #12ACF7 !important; }\n                        #marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8 .connect-section__description { color: #ffffff !important; }\n                    <\/style><div class=\"component-wrapper-main\" style=\"background-image:linear-gradient(to right, transparent, transparent)\"><div class=\"full-width-container\"><div class=\"connect-section__surface\"><div class=\"new-feature-form contactus-form-main contactus-main\"><div class=\"content__cta-wrapper\"><div class=\"content__cta-block connect-section__layout\" role=\"region\" aria-label=\"Connect section\"><div class=\"connect-section__col connect-section__col--left\"><div class=\"content__cta-title connect-section__intro\"><h2 class=\"connect-section__heading\" style=\"color:#12ACF7\">Kontakt<\/h2><\/div><div class=\"content__cta-promo\" aria-hidden=\"true\"><div class=\"content__cta-promo-blur\"><div class=\"content__cta-promo-image connect-section__visual new-contact-us__bg-shape contact__bg-shape--desktop\" aria-hidden=\"true\"><video id=\"connect-section-visual-marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8\" width=\"1920\" height=\"800\" autoplay loop muted playsinline preload=\"none\" class=\"new-contact-us__bg-video\"><source src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Mobius_O_Clock-turn.webm\" type=\"video\/webm\"\/><source src=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Mobius_O_Clock_turn.mp4\" type=\"video\/mp4\"\/><\/video><\/div><\/div><\/div><\/div><div class=\"connect-section__col connect-section__col--right\"><div id=\"marketo-form-form-2105\" style=\"background-image:linear-gradient(140deg,rgb(15,14,45) 0%,rgb(15,14,45) 100%)\" class=\"mb-form__wrap connect-section__form-panel\"><div class=\"mb-form__success-msg hide\" role=\"status\" aria-live=\"polite\">Thanks for reaching out! We look forward to talking soon.<\/div><form class=\"marketo-form__form mktoForm content__cta-form\" id=\"mktoForm_2105\" data-forminstance=\"marketo-form-e6f9ef9e-8ee0-465a-a6c8-fe7fab3bf4a8-mktoForm-2105\" data-munchkin=\"668-NEQ-306\" data-formid=\"2105\" aria-label=\"Contact form\"><\/form><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Improve the usability, effectiveness, and intelligence of your Knowledge Base through our knowledge management platform powered by a robust decision network architecture.<\/p>\n","protected":false},"author":21,"featured_media":15935,"parent":2621,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"class_list":["post-4602","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - 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