{"id":10027,"date":"2021-06-01T00:00:00","date_gmt":"2021-06-01T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/5-factors-driving-true-customer-experience-transformation"},"modified":"2024-06-26T21:20:17","modified_gmt":"2024-06-27T05:20:17","slug":"5-factors-driving-true-customer-experience-transformation","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/infographic\/5-factors-driving-true-customer-experience-transformation","title":{"rendered":"5 Factors Driving True Customer Experience Transformation"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Customers today expect omnichannel experiences. They want customer service, support and sales teams to understand their relationship with the company and know their history.  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