{"id":16573,"date":"2023-10-19T00:00:00","date_gmt":"2023-10-19T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/smb-pc-carrier-to-redefine-the-future-of-cx"},"modified":"2025-01-28T02:19:54","modified_gmt":"2025-01-28T10:19:54","slug":"smb-pc-carrier-to-redefine-the-future-of-cx","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx","title":{"rendered":"Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>AI-driven insurance company partners with Sutherland to jump-start digital-first customer experience in a hugely competitive market segment.<\/p>\n","protected":false},"author":21,"featured_media":55334,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tax_service":[163,139,11],"tax_industry":[18],"class_list":{"0":"post-16573","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-case-study","8":"tax_service-automation","9":"tax_service-data-analytics","10":"tax_service-digital-cx","11":"tax_industry-insurance","12":"insight-type-case-study","13":"insight-service-automation","14":"insight-service-data-analytics","15":"insight-service-digital-cx","16":"insight-industry-insurance"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Redefining CX for a leading Insurance company, leading to 20% reduction in cost of operations and 95% CSAT scores - Sutherland<\/title>\n<meta name=\"description\" content=\"AI-driven insurance company partners with Sutherland to implement digital-first customer experience at scale for competitive edge.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Redefining CX for a Leading Insurance Company, Leading to 20% Reduction in Cost of Operations and 95% CSAT Scores\" \/>\n<meta property=\"og:description\" content=\"AI-driven insurance company partners with Sutherland to implement digital-first customer experience at scale for competitive edge.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - German (DE)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-19T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-28T10:19:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-Thumbnail-7.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"658\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Redefining CX for a Leading Insurance Company, Leading to 20% Reduction in Cost of Operations and 95% CSAT Scores\" \/>\n<meta name=\"twitter:description\" content=\"AI-driven insurance company partners with Sutherland to implement digital-first customer experience at scale for competitive edge.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-Thumbnail-7.webp\" \/>\n<meta name=\"twitter:creator\" content=\"@SutherlandCorp\" \/>\n<meta name=\"twitter:site\" content=\"@SutherlandCorp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sutherlandglobal.com\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Redefining CX for a Leading Insurance Company, Leading to 20% Reduction in Cost of Operations and 95% CSAT Scores\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/#website\",\"url\":\"https:\/\/www.sutherlandglobal.com\/de\/\",\"name\":\"Sutherland\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/#organization\"},\"alternateName\":\"Sutherland Global Services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sutherlandglobal.com\/de\/search?query={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Redefining CX for a leading Insurance company, leading to 20% reduction in cost of operations and 95% CSAT scores - Sutherland","description":"AI-driven insurance company partners with Sutherland to implement digital-first customer experience at scale for competitive edge.","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"Redefining CX for a Leading Insurance Company, Leading to 20% Reduction in Cost of Operations and 95% CSAT Scores","og_description":"AI-driven insurance company partners with Sutherland to implement digital-first customer experience at scale for competitive edge.","og_url":"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx","og_site_name":"Sutherland - German (DE)","article_publisher":"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/","article_published_time":"2023-10-19T00:00:00+00:00","article_modified_time":"2025-01-28T10:19:54+00:00","og_image":[{"width":1536,"height":658,"url":"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-Thumbnail-7.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_title":"Redefining CX for a Leading Insurance Company, Leading to 20% Reduction in Cost of Operations and 95% CSAT Scores","twitter_description":"AI-driven insurance company partners with Sutherland to implement digital-first customer experience at scale for competitive edge.","twitter_image":"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/2000x857-Thumbnail-7.webp","twitter_creator":"@SutherlandCorp","twitter_site":"@SutherlandCorp","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/smb-pc-carrier-to-redefine-the-future-of-cx#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sutherlandglobal.com\/de\/"},{"@type":"ListItem","position":2,"name":"Redefining CX for a Leading Insurance Company, Leading to 20% Reduction in Cost of Operations and 95% CSAT Scores"}]},{"@type":"WebSite","@id":"https:\/\/www.sutherlandglobal.com\/de\/#website","url":"https:\/\/www.sutherlandglobal.com\/de\/","name":"Sutherland","description":"","publisher":{"@id":"https:\/\/www.sutherlandglobal.com\/de\/#organization"},"alternateName":"Sutherland Global Services","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sutherlandglobal.com\/de\/search?query={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"acf":[],"jetpack_featured_media_url":"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Redefining-CX.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/posts\/16573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/comments?post=16573"}],"version-history":[{"count":13,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/posts\/16573\/revisions"}],"predecessor-version":[{"id":59592,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/posts\/16573\/revisions\/59592"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/media\/55334"}],"wp:attachment":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/media?parent=16573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/categories?post=16573"},{"taxonomy":"tax_service","embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/tax_service?post=16573"},{"taxonomy":"tax_industry","embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/tax_industry?post=16573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}