{"id":20864,"date":"2023-12-04T12:33:49","date_gmt":"2023-12-04T12:33:49","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?p=20864"},"modified":"2025-01-28T04:51:19","modified_gmt":"2025-01-28T12:51:19","slug":"digitizing-skodas-customer-service-to-improve-resolutions-and-cost-efficiency","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/digitizing-skodas-customer-service-to-improve-resolutions-and-cost-efficiency","title":{"rendered":"Transforming Skoda\u2019s Customer Service to Improve Resolutions and Cost Efficiency"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

The Challenge Managing High Ticket Volumes to Quickly Resolve Customer Requests Skoda Auto is a leading automobile manufacturer with a strong presence in Europe and other international markets. The company\u2019s customer service team struggled to manage ticket volumes with limited support staff. The team was facing intense pressure to quickly give accurate guidance to customers. …<\/p>\n","protected":false},"author":20,"featured_media":23124,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tax_service":[163,139,11,21],"tax_industry":[27],"class_list":{"0":"post-20864","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-case-study","8":"tax_service-automation","9":"tax_service-data-analytics","10":"tax_service-digital-cx","11":"tax_service-products-x-platforms","12":"tax_industry-travel-transportation-hospitality-logistics","13":"insight-type-case-study","14":"insight-service-automation","15":"insight-service-data-analytics","16":"insight-service-digital-cx","17":"insight-service-products-x-platforms","18":"insight-industry-travel-transportation-hospitality-logistics"},"yoast_head":"\nTransforming Skoda's Customer Service to Improve Resolutions and Cost Efficiency - Sutherland<\/title>\n<meta name=\"description\" content=\"Skoda leverages Sutherland\u2019s ServiceNext to boost the engagement and productivity of its customer service organization.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitizing Skoda\u2019s Customer Service to Improve Resolutions and Cost Efficiency\" \/>\n<meta property=\"og:description\" content=\"Skoda uses Sutherland\u2019s ServiceNext to boost the engagement and productivity of its customer service organization.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/digitizing-skodas-customer-service-to-improve-resolutions-and-cost-efficiency\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - German (DE)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-04T12:33:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-28T12:51:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Digitizing-Sk-hero-859x507-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"859\" \/>\n\t<meta property=\"og:image:height\" content=\"507\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Digitizing Skoda\u2019s Customer Service to Improve Resolutions and Cost Efficiency\" \/>\n<meta name=\"twitter:description\" content=\"Skoda uses Sutherland\u2019s ServiceNext to boost the engagement and productivity of its customer service organization.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Digitizing-Sk-hero-859x507-1.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@SutherlandCorp\" \/>\n<meta name=\"twitter:site\" content=\"@SutherlandCorp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/digitizing-skodas-customer-service-to-improve-resolutions-and-cost-efficiency#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sutherlandglobal.com\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Transforming Skoda’s Customer Service to Improve Resolutions and Cost Efficiency\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/#website\",\"url\":\"https:\/\/www.sutherlandglobal.com\/de\/\",\"name\":\"Sutherland\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/#organization\"},\"alternateName\":\"Sutherland Global Services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sutherlandglobal.com\/de\/search?query={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Transforming Skoda's Customer Service to Improve Resolutions and Cost Efficiency - Sutherland","description":"Skoda leverages Sutherland\u2019s ServiceNext to boost the engagement and productivity of its customer service organization.","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"Digitizing Skoda\u2019s Customer Service to Improve Resolutions and Cost Efficiency","og_description":"Skoda uses Sutherland\u2019s ServiceNext to boost the engagement and productivity of its customer service organization.","og_url":"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/digitizing-skodas-customer-service-to-improve-resolutions-and-cost-efficiency","og_site_name":"Sutherland - German (DE)","article_publisher":"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/","article_published_time":"2023-12-04T12:33:49+00:00","article_modified_time":"2025-01-28T12:51:19+00:00","og_image":[{"width":859,"height":507,"url":"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Digitizing-Sk-hero-859x507-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_title":"Digitizing Skoda\u2019s Customer Service to Improve Resolutions and Cost Efficiency","twitter_description":"Skoda uses Sutherland\u2019s ServiceNext to boost the engagement and productivity of its customer service organization.","twitter_image":"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Digitizing-Sk-hero-859x507-1.jpg","twitter_creator":"@SutherlandCorp","twitter_site":"@SutherlandCorp","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/digitizing-skodas-customer-service-to-improve-resolutions-and-cost-efficiency#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sutherlandglobal.com\/de\/"},{"@type":"ListItem","position":2,"name":"Transforming Skoda’s Customer Service to Improve Resolutions and Cost Efficiency"}]},{"@type":"WebSite","@id":"https:\/\/www.sutherlandglobal.com\/de\/#website","url":"https:\/\/www.sutherlandglobal.com\/de\/","name":"Sutherland","description":"","publisher":{"@id":"https:\/\/www.sutherlandglobal.com\/de\/#organization"},"alternateName":"Sutherland Global Services","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sutherlandglobal.com\/de\/search?query={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"acf":[],"jetpack_featured_media_url":"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Digitizing-Sk-hero-859x507-1.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/posts\/20864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/comments?post=20864"}],"version-history":[{"count":20,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/posts\/20864\/revisions"}],"predecessor-version":[{"id":57384,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/posts\/20864\/revisions\/57384"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/media\/23124"}],"wp:attachment":[{"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/media?parent=20864"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/categories?post=20864"},{"taxonomy":"tax_service","embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/tax_service?post=20864"},{"taxonomy":"tax_industry","embeddable":true,"href":"https:\/\/www.sutherlandglobal.com\/de\/wp-json\/wp\/v2\/tax_industry?post=20864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}