{"id":30734,"date":"2024-03-18T08:54:00","date_gmt":"2024-03-18T16:54:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?p=30734"},"modified":"2025-03-26T23:54:26","modified_gmt":"2025-03-27T07:54:26","slug":"3-key-design-principles-for-gen-ai-in-cx","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/3-key-design-principles-for-gen-ai-in-cx","title":{"rendered":"3 Key Design Principles for Gen AI in CX"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Customers today have high expectations, and it\u2019s up to you to meet them. They\u2019re used to highly digital and personalised experiences, which mean they won\u2019t stick around when any interaction with your business doesn\u2019t live up to this standard. 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