{"id":33930,"date":"2024-03-18T08:06:00","date_gmt":"2024-03-18T08:06:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?p=33930"},"modified":"2024-12-16T02:38:45","modified_gmt":"2024-12-16T10:38:45","slug":"transforming-the-insurance-customer-experience-understanding-and-executing-transformation","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/transforming-the-insurance-customer-experience-understanding-and-executing-transformation","title":{"rendered":"Transforming the Insurance Customer Experience: Understanding and Executing Transformation"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Disruption is on the horizon for insurance CX. Insurers must act now to retain customers, grow revenue, and stay competitive against established players. But what are the challenges that are holding most insurers back? And what are the critical priorities for carriers when approaching CX transformation? Read our report to find out where insurers today …<\/p>\n","protected":false},"author":20,"featured_media":33934,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[30],"tax_service":[11],"tax_industry":[18],"class_list":{"0":"post-33930","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-whitepaper","8":"tax_service-digital-cx","9":"tax_industry-insurance","10":"insight-type-whitepaper","11":"insight-service-digital-cx","12":"insight-industry-insurance"},"yoast_head":"\nTransforming the Insurance Customer Experience: Understanding and Executing Transformation - Sutherland<\/title>\n<meta name=\"description\" content=\"Our report, in partnership with HFS, uncovers the state of insurance CX. 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