{"id":48318,"date":"2024-07-28T22:59:20","date_gmt":"2024-07-29T06:59:20","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?p=48318"},"modified":"2025-03-11T02:08:14","modified_gmt":"2025-03-11T10:08:14","slug":"ai-at-altitude","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/podcast\/ai-at-altitude","title":{"rendered":"AI at Altitude: Redefining Customer Service in the Airline Industry"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>The airline industry is ripe for disruption. AI disruption. Looking at the processes that travellers endure when it comes to searching for trip destinations, booking flights, and purchasing other travel add-ons, it\u2019s clear that AI and generative AI can propel improvements. From analysing user behaviour in more granular detail, to driving enhanced personalisation, to fostering &#8230;<\/p>\n","protected":false},"author":20,"featured_media":58398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[154],"tax_service":[],"tax_industry":[27],"class_list":{"0":"post-48318","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-podcast","8":"tax_industry-travel-transportation-hospitality-logistics","9":"insight-type-podcast","10":"insight-industry-travel-transportation-hospitality-logistics"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI at Altitude: Redefining Customer Service in the Airline Industry - Sutherland<\/title>\n<meta name=\"description\" content=\"Scandinavian Airlines Podcast with CCW Europe and Sutherland\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI at Altitude: Redefining Customer Service in the Airline Industry\" \/>\n<meta property=\"og:description\" content=\"Scandinavian Airlines Podcast with CCW Europe and Sutherland\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/podcast\/ai-at-altitude\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - German (DE)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-29T06:59:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-11T10:08:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/AI-at-Altitude-og.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"AI at Altitude: Redefining Customer Service in the Airline Industry\" \/>\n<meta name=\"twitter:description\" content=\"Scandinavian Airlines Podcast with CCW Europe and Sutherland\" \/>\n<meta name=\"twitter:creator\" content=\"@SutherlandCorp\" \/>\n<meta name=\"twitter:site\" content=\"@SutherlandCorp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/insights\/podcast\/ai-at-altitude#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sutherlandglobal.com\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI at Altitude: Redefining Customer Service in the Airline Industry\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/#website\",\"url\":\"https:\/\/www.sutherlandglobal.com\/de\/\",\"name\":\"Sutherland\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.sutherlandglobal.com\/de\/#organization\"},\"alternateName\":\"Sutherland Global Services\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sutherlandglobal.com\/de\/search?query={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"AI at Altitude: Redefining Customer Service in the Airline Industry - 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