{"id":50524,"date":"2024-10-24T06:03:43","date_gmt":"2024-10-24T14:03:43","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?p=50524"},"modified":"2024-11-18T22:24:20","modified_gmt":"2024-11-19T06:24:20","slug":"jetting-ahead","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/jetting-ahead","title":{"rendered":"Jetting Ahead: The 3 Customer Experience Trends That Take Airlines to New Heights"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

The airline industry spends an estimated $50 billion a year on IT and digital innovation. And about 60% of the sector already uses AI for customer service. Carriers have clearly recognized the role advanced technologies can play in addressing headwinds caused by market disruption as well as changing customer behavior and expectations. 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