{"id":53179,"date":"2024-10-29T04:42:09","date_gmt":"2024-10-29T12:42:09","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/?p=53179"},"modified":"2024-12-16T02:26:25","modified_gmt":"2024-12-16T10:26:25","slug":"the-importance-of-healthcare-secret-shopper-surveys","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/the-importance-of-healthcare-secret-shopper-surveys","title":{"rendered":"The Importance of Healthcare Secret Shopper Surveys and Action Plan for QHPs Under CMS"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

The patient experience begins with the very first step; scheduling an appointment. For many, receiving care quickly can improve patient outcomes. To ensure Qualified Health Plans (QHPs) are able to meet wait time standards, The Centers for Medicare & Medicaid Services (CMS) has introduced secret shopper surveys. How can QHP issuers not only meet, but …<\/p>\n","protected":false},"author":20,"featured_media":53185,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[30],"tax_service":[],"tax_industry":[15],"class_list":{"0":"post-53179","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-whitepaper","8":"tax_industry-healthcare","9":"insight-type-whitepaper","10":"insight-industry-healthcare"},"yoast_head":"\nThe Importance of Healthcare Secret Shopper Surveys and Action Plan for QHPs Under CMS - Sutherland<\/title>\n<meta name=\"description\" content=\"The implementation of CMS secret shopper surveys in 2025 is fast approaching. Read our whitepaper to stay prepared through our five-step action plan for QHP issuers.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Importance of Healthcare Secret Shopper Surveys and Action Plan for QHPs Under CMS\" \/>\n<meta property=\"og:description\" content=\"The implementation of CMS secret shopper surveys in 2025 is fast approaching. Read our whitepaper to stay prepared through our five-step action plan for QHP issuers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/whitepaper\/the-importance-of-healthcare-secret-shopper-surveys\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - German (DE)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-29T12:42:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-16T10:26:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/Og-1200x628-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"The Importance of Healthcare Secret Shopper Surveys and Action Plan for QHPs Under CMS\" \/>\n<meta name=\"twitter:description\" content=\"The implementation of CMS secret shopper surveys in 2025 is fast approaching. 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