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How a global digital music service significantly expanded its customer service capabilities in new and existing markets, leveraging cognitive AI for measurable business results.<\/p>\n","protected":false},"author":21,"featured_media":55343,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tax_service":[161,163,11,21],"tax_industry":[25],"class_list":{"0":"post-8260","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-case-study","8":"tax_service-artificial-intelligence","9":"tax_service-automation","10":"tax_service-digital-cx","11":"tax_service-products-x-platforms","12":"tax_industry-technology","13":"insight-type-case-study","14":"insight-service-artificial-intelligence","15":"insight-service-automation","16":"insight-service-digital-cx","17":"insight-service-products-x-platforms","18":"insight-industry-technology"},"yoast_head":"\nSutherland Leverages AI and Intelligent Automation to Help Spotify Scale Customer Service to New Markets, Delivering Over 90% CSAT in 20+ Languages<\/title>\n<meta name=\"description\" content=\"How Spotify, a global digital music service, significantly expanded its customer service capabilities in new and existing markets, leveraging cognitive AI for measurable business results.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spotify Delivers Exceptional Customer Service with New Intelligent Automation Capabilities\" \/>\n<meta property=\"og:description\" content=\"How Spotify significantly expanded its customer service capabilities in new and existing markets, leveraging cognitive AI for measurable business results.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/case-study\/new-ai-driven-language-translation-tool-lets-spotify-grow-its-service-capabilities\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - 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