{"id":8941,"date":"2021-02-26T00:00:00","date_gmt":"2021-02-26T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/being-human-in-a-virtual-world"},"modified":"2024-09-15T23:47:25","modified_gmt":"2024-09-16T07:47:25","slug":"being-human-in-a-virtual-world","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/being-human-in-a-virtual-world","title":{"rendered":"Being Human in a Virtual World"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

The Covid pandemic has brought great change to customer experience trends. Brand relationships that were once defined by visiting stores, attending public gatherings, or face-to-face conversations with salespeople are now\u2014by necessity\u2014being reimagined. 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