{"id":9192,"date":"2021-07-26T00:00:00","date_gmt":"2021-07-26T00:00:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/insights\/uncategorized\/blog-8-questions-for-measuring-the-effectiveness-of-salesforce-in-your-contact-center"},"modified":"2024-08-16T00:52:46","modified_gmt":"2024-08-16T08:52:46","slug":"measuring-the-effectiveness-of-salesforce-in-your-contact-center","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/measuring-the-effectiveness-of-salesforce-in-your-contact-center","title":{"rendered":"8 Questions For Measuring The Effectiveness Of Salesforce In Your Contact Center"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is “no”, you’re far from alone.<\/p>\n","protected":false},"author":21,"featured_media":26778,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tax_service":[170,142],"tax_industry":[25],"class_list":{"0":"post-9192","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-blog","8":"tax_service-digital-engineering","9":"tax_service-enterprise-packaged-applications","10":"tax_industry-technology","11":"insight-type-blog","12":"insight-service-digital-engineering","13":"insight-service-enterprise-packaged-applications","14":"insight-industry-technology"},"yoast_head":"\nMeasuring The Effectiveness Of Salesforce In Your Contact Center - Sutherland<\/title>\n<meta name=\"description\" content=\"Maximize the effectiveness of Salesforce to achieve contact center results that lead to a truly transformational customer experience. 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If you suspect your answer to that question is \u201cno\u201d, you\u2019re far from alone.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sutherlandglobal.com\/de\/insights\/blog\/measuring-the-effectiveness-of-salesforce-in-your-contact-center\" \/>\n<meta property=\"og:site_name\" content=\"Sutherland - German (DE)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Sutherland-Global-388462191504598\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-26T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-16T08:52:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sutherlandglobal.com\/de\/wp-content\/uploads\/sites\/26\/header_image02-2000x1200_revised.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Measuring The Effectiveness Of Salesforce In Your Contact Center - Sutherland\" \/>\n<meta name=\"twitter:description\" content=\"Are you getting as much out of Salesforce in the Contact Center as you should be? 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