Retail Banking

At Sutherland, we understand that many banks are still in the process of rebuilding trust after the financial crisis, which makes a strong customer experience more important than ever. Aside from the constant threat of security breaches, banks face additional challenges, including the increasing demand for mobile services, competitors with disruptive digital and customer value propositions, and the ongoing challenge to drive down costs. Our retail banking services can help you effectively manage customer expectations and leverage data analytics in order to aggressively grow your business.

Explore the range of Sutherland’s Retail Banking services that are available through Sutherland’s Digital, Business Process and Customer Engagement Transformation service areas:

Digital Transformation Services

Digital Services

Our global research experts conduct extensive assessments to help retail bankers assess credit risk, monitor risk, and identify early warning signs. Our clients also continue to benefit from Sutherland’s seamless process mapping and efficient risk-monitoring techniques that enable them to expand their coverage and conduct early detection of potential risks.

Technology Services
A leader in delivering consultative digital solutions, Sutherland can add value through automation to provide process productivity gains and error reduction and to ensure compliance for financial services organizations. Our consultative approach enables us to better understand the current state of our clients’ processes and goals to achieve significant improvement.

Customer Engagement Transformation Services

Customer Engagement Services

Care and Support
A recognized leader in delivering superior customer service, Sutherland provides voice and digital customer service to a diverse base of banking, financial services, and mortgage companies worldwide.

Business Process Transformation Services

Business Process Services

Finance & Accounting (F&A)
Sutherland’s team of finance and accounting experts can drive efficiencies to your financial services organization through handling account reconciliation, actuarial support, billing and collections, financial reporting, accounts payable, and general accounting activities. This allows your team to improve the quality of current processing, gain transparency, and reduce cost and your carbon footprint.

Welcome Calls
Sutherland ensures that the important touchpoint of a welcome call is not only a positive engaging customer experience, but an opportunity for our professionals to support your customer loyalty programs and campaigns by upgrading existing customer services and proposing new offers.

Origination and Underwriting
Sutherland offers a range of services designed to streamline the lending cycle, including document management, fraud prevention, verification services, and underwriting solutions.

Sutherland’s collections professionals can reduce your organization’s days sales outstanding and collect payments from your customers. By partnering with Sutherland, you can focus on more vital tasks, while we collect valuable revenue on your behalf.