Design thinking and journey mapping are game changers for healthcare as consumerism becomes more embedded in the industry. Revamping and transforming the consumer experience will become a true differentiator in healthcare’s new era.
Analytics & AI
Our SmartHealthSolution suite is a portfolio of analytics offerings specifically designed to help government healthcare organizations create more personalized experiences that engage consumers, generate insights to improve outcomes, reduce waste, optimize profits, and handle healthcare’s complex and evolving regulations.
Customer Engagement Services
Care & Support
Healthcare is rapidly shifting to a more retail-like engagement model. Government healthcare agencies must adapt to the needs of their individual consumers by offering a breadth of user-friendly resources, and delivering exceptional service throughout the customer lifecycle. Sutherland works with government agencies to improve self-service as well as move calls to lower cost channels such as chat, email, or social media.
Business Process Services
Full Business Office
Full Business Office Sutherland works to transform the end-to-end full business office process to improve the customer experience, increase revenue collections, and decrease bad debt. We do this by revamping all the touchpoints along the collections process to ensure efficiencies and improvements wherever possible.
Sutherland provides high-quality and accurate claims administration transformation. We can ease the claims burden by implementing automation and analytics throughout the claims process. This, in turn, results in error reductions and decreases administrative costs for government agencies.