Design thinking and journey mapping are game changers for healthcare as consumerism becomes more embedded in the industry. Revamping and transforming the end-user experience will become a true differentiator in healthcare’s new era.
Our SmartHealthSolution suite is a portfolio of analytics offerings specifically designed to help healthcare software vendors create more personalized experiences that engage their end users, generate insights to improve outcomes, reduce waste, optimize profits, and handle healthcare’s complex and evolving regulations.
Customer Engagement Services
Care & Support (Clinical Help Desk)
If there’s any industry that requires a 24/7 clinical IT help desk, it’s healthcare. As new technology and systems are continually adopted, clinicians and employees will need continued help to work with these new tools. Whether it’s a simple question about downloading a file or a physician trying to document a patient’s life-threatening allergy prior to surgery, having an intelligent and capable IT help desk is imperative.
The speed of change and adaptation needed for healthcare software vendors has increased dramatically. To help successfully transition to new systems and procedures, we’re able to help healthcare organizations deliver training services to their employees and end users.
Business Process Services
Health Information Management
This solution allows us to collect, organize, analyze, and integrate data to provide actionable insights into clinical, operational, and financial issues. We can provide analysis and key insights into a healthcare organization’s management that can reduce costs, enhance productivity, and increase revenue.
Custom Interface Development
To improve the user experience, many healthcare software vendors need to create custom interfaces for their users to help engage employees and simplify processes. Sutherland not only builds and re-engineers custom interfaces but it connects legacy and disparate systems all into one interface.
These services help healthcare software vendors properly perform user-acceptance testing, product support and customization, installation, and post-installation support services.
We can help healthcare software vendors fulfill all their testing needs—from properly performing functional testing, load testing, performance and benchmark testing to regression testing and mobile application testing.