Sutherland Healthcare Solutions, Inc. (Sutherland) provides services to health care providers, health insurance plans and related companies. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires companies like Sutherland to notify potentially affected individuals of improper disclosures of protected health information (PHI).This notice is an important communication regarding a recent incident that may have affected the privacy of individuals who spoke with Sutherland associates about health plan benefits, eligibility, authorization status, claims, or related matters.
On June 27, 2024, Sutherland was notified by certain cyber hackers of unauthorized access to certain call recordings between Sutherland and its customers, including callers inquiring about health plan matters. The data accessed by the hacker from these recordings included personal and protected health information. Importantly, there is no evidence to suggest that there have been any attempts to misuse the accessed data.
In accordance with HIPAA, Sutherland notified impacted individuals by mail; however, this substitute notice is provided in the event we were unable to locate or contact all impacted individuals due to inaccurate or incomplete information. Unless you are a resident of the state of New Jersey and spoke via telephone with a Sutherland associate between June 6, 2024, and June 27, 2024, it is unlikely that you were impacted by this event. However, if you think you may have been affected, please read the information contained here for details about the incident, our response, and resources available to you to help protect your information, should you feel it appropriate to do so. If you have questions, or believe you may have been one of the impacted individuals with insufficient contact information, please email us at shscompliance@Sutherlandglobal.com or call us, toll-free, at 1- 855-740-2377 weekdays from 9:00 a.m. to 6:00 p.m. ET.
Sutherland takes this incident and the security of customers and their members’ information in our care very seriously. We regret any inconvenience or concern that this matter may have caused you.