Connected Devices

Customers in this segment embrace technology’s latest offerings and want the bragging rights of the promised experience. Sutherland’s customer-centric focus helps connected device companies achieve that goal and improve profitability.

  • Aggregate and analyze real-time product usage and performance data to optimize design, inventory, maintenance, supply chain, and other critical product related business processes.
  • Transform financial processes leveraging Robotic Process Automation (RPA) and advanced analytics to improve decision-making, collections, product logistics, and reporting.
  • Reimagine customer experiences to increase retention, reduce cost-of-service and improve profitability.

Explore the range of Sutherland’s services that are available through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas:

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Digital Services

Digital Services

Sutherland’s digital services help connected device companies leverage artificial intelligence to deliver purpose-built bots and create self-diagnostic and self-heal solutions to proactively fix issues before they become problematic for customers.

Customer Engagement Services

Customer Engagement Services

Acquisition and Enrollment
Sutherland IT services can help connected device providers convert free users to paid users by helping build data warehouses and leverage user data.

Business Process Services

Business Process Services

Order Management
Sutherland’s technology-enabled platforms monitor the complete order-to-fulfillment process and purchase history, to improve the customer experience and drive new purchase opportunities for connected device companies.

Research Report: Unlocking the Field Service Supply Chain

Connecting the customer experience with business operations.

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