Webinar | Insurance

Reimagining the TPA: Making Digital Human

In this webinar, insurance industry experts cover how a transformative TPA model can boost CX and drive efficiencies.

JUNE 20, 2024

Successful partnerships with an insurance third-party administrator (TPA) can be challenging to build, but offer an abundance of benefits from cost reduction to streamlined claims processing.

As the industry evolves through digital transformation and automated operations, a TPA in today’s market must adapt and apply their expertise with digital savvy. As the adoption of AI and large language models becomes more prevalent, how can the insurance industry find the right balance between technology and human oversight?

In this webinar, you will hear from industry experts on how to reimagine the TPA space and bring in efficiencies, automation and integration needs within the TPA construct.

The panel will explore :

  • Long-term strategic benefits of partnership with a transformative TPA
  • Tangible benefits of TPAs for reducing processing time, minimizing errors, and optimizing operational efficiency
  • How to tackle challenges with legacy systems, incomplete data, and stakeholder buy-in
  • Prominent sourcing models being leveraged in the industry currently
  • Advantages of a transformative TPA vs other sourcing models
  • How a transformative TPA model affects customer experience
  • How compliance and regulatory requirements come into play
  • How TPA involvement improves the insurer’s risk profile and overall resilience

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Laurel Jordan

TPA Insurance Officer & Solutions Lead, Sutherland

Laurel Jordan is the TPA Insurance Officer and Solutions Lead at Sutherland. She brings over 3 decades of Insurance Industry experience ranging from Operations, Transitions, Solutioning and Compliance. Laurel Spent a large part of her career in varying roles in the Claims Space spanning from support, adjudication, SIU, leadership and then as a SME and Process expert.

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