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NelsonHall hails Sutherland as No. 2 service provider to the telecom sector

NelsonHall NelsonHall Ranks Sutherland No. 2 service provider to telecom sector. against 16 competitors, noting our growing global footprint and client successes as we lead digital transformation through AI, machine learning and big data.

The renowned analyst firm lauded Sutherland for our sharp focus on telecom’s micro-segments; an extensive U.S. client footprint; the use of RPA for order entry, billing, and support; strong technical support capability including its “pay for support” SmartLeap platform; and strong nearshore and offshore delivery capabilities.

In 2016, we acquired Nuevora, a firm that delivers Analytics-as-a-Service, closed-loop predictive and prescriptive big data marketing analytics solutions to simplify and translate massive amounts of customer data into actionable information, empowering us to more strategically align with telecom clients on big data initiatives.

NelsonHall cited several examples of Sutherland’s recent telecom client successes - including a U.S. based telecom and digital television provider that saw significant spikes in sales as well as increases in new subscribers - after partnering with Sutherland.

“Sutherland is a strong provider of CMS and technology in the telecommunications sector,” NelsonHall said, crediting our success improving general revenue, NPS and eliminating overall inefficiencies on behalf of our clients. “It will continue to conduct industry-specific research for process improvement through its research/innovation labs.”

NelsonHall Ranks Sutherland No. 2 service provider to telecom sector.
Telecom is Sutherland’s largest sector, as noted by Nelson Hall. Sutherland currently has 17 telecom clients globally, located across the U.S., U.K, Europe and the Middle East. The analyst firm praised Sutherland’s plans for growth in the telecom sector outside the United States and for its focus on the sector’s micro-segments.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. Sutherland has been helping customers, across industries from telecommunications to financial services to health care, achieve greater agility through transformed and automated customer experiences for more than 30 years.