Sutherland Healthcare recently announced our presentation at the VITAL2018 conference. The presentation will address one of the most pressing challenges facing the healthcare industry today: The need for transformational solutions to enhance and digitize the patient experience.
Hospitals and health system leaders fully understand that legacy revenue cycle management processes can’t keep pace with today’s expectations. After all, in today’s digital era, customers don’t measure their healthcare experiences against healthcare specific standards, they measure them against experiences they receive from other corporations like Google and Amazon.
In this environment, the importance of getting the revenue cycle experience right has never been greater. Especially in light of recent consumer trends. For instance:
- 92% of patients want to know their payment responsibility before their procedure or visit
- Patients are now the third largest payer due to the rise of high deductible health plans and other cost-sharing strategies
Combine these with the fact that 71% of patients report difficulty simply scheduling and receiving care, this highlights the importance of enhancing every single patient touch point. Transforming the revenue cycle can no longer be put off for healthcare providers and getting it right means deploying digital technologies that align the revenue cycle with today's patient demands.
The presentation at the VITAL2018 conference will help attendees and Essential Hospital members with the following:
- Improve the patient experience by removing pain points through design thinking and journey mapping
- Increase revenue through automation by simplifying processes and maximizing collections
- Create and scale digital revenue cycle pilot programs within their own organizations
“Transforming the Revenue Cycle for the Digital Era” will be co-presented with Hennepin County Medical Center’s Vice President of Revenue Cycle Management, Mrs. Nio Queiro. To ensure that the widest possible audience benefits from the presentation, the slides from the presentation will be available in a follow-up blog post in July.
To learn more about design thinking, check out our white paper “How Experience Design Became a Game Change in Healthcare” or you can check out our case study on how Sutherland helped Virtua Health transform the patient and employee experience.