Technology Industry Point of View: Software Providers
The Software & Subscription industry
faces multiple challenges as the industry continues to evolve and customer expectations continue to increase. This is even more critical today than in the past. As Software has moved to an ‘as-a-Service’ model’ it is imperative for companies
to minimize their nancial vulnerability, protect their customer base, increase customer acquisition/sales, and reduce churn. These issues put pressure not
only on the parent product manufacturer company but also all adjacent business units, i.e. Sales & Mktg., R&D, and business providers and partners.