- Business Process Transformation
- Customer Engagement Transformation
- Digital Transformation
Our client’s key concern was cost reduction with a target of a 20% savings in its overall order management process. Their order-to-cash (O2C) functions were widely dispersed and individually "siloed" across the complete cycle from an order being placed, to fulfillment, to shipment, to customer receipt of order, to invoice, to receipt of payment from the customer. Order processing (OP) errors accounted for almost 40% of all issues, but without a system in place to identify and mitigate problems, those errors were creating a domino effect that was interfering with accuracy and efficiency throughout the entire cycle.