- Banking and Financial Services
- Business Process Transformation
The client required a servicing organization to take over the operation of its home equity conversion mortgages (HECM) and subordinate note servicing for their portfolio. The portfolio needed to be transferred within 90 days, with an immediate need to clear severe backlogs and improper handling of reverse mortgage and subordinate mortgage portfolios. The client sought a provider with deep domain expertise in the mortgage industry, who would ensure regulatory and contract compliance through development of new policies and procedures.