With the insights gained through smartHealthConnectTM and our analytics tools, we created a brand new digital reporting system that started with eight interactive dashboards and included 25+ real-time metrics for the client. The reporting system also provided claims denial reports, which showed the client their latest denials activity and the distribution of denials across the client’s different specialties. This allowed the client to track metrics in real-time and quickly act on the trends in their operations.
Sutherland improved the reporting and analysis of bad debt write-offs and improved the efficiency of collection efforts through analytics and machine learning algorithms. With these efforts in place, Sutherland proactively identified $2.3 million worth of invoices that had a high likelihood of being written off as bad debt. To date, the client’s bad debt percentage is at its lowest levels ever. Bad debt write-offs have reduced from 4.4% to 2.75%, well ahead of our client’s original goal, compared to the same period in 2016.