- Business Process Transformation
- Digital Transformation
In the midst of enormous growth driven primarily through acquisitions and expansions, our client was struggling to keep track of all of their patient accounts and because of this, was suffering from a higher-than-normal amount of bad debt write-offs with their Medicaid patients. The client knew they needed better insights from all of their new patient account data and needed to reengineer their collections process to lower the volume of write-offs. The client established aggressive goals to reduce their bad-debt write-offs related to unpaid patient bills to a goal of 3.5% from their current level of 4.4%.