Case Study

Additional revenue and leads generated through SEO and live support site.

A leading multinational hardware and electronics corporation that specializes in advanced electronics technologies.

Case Study - A leading multinational hardware and electronics corporation
Industry
Technology
Services
Customer Engagement Transformation

The Problem

Our client was concerned about a dormant revenue stream as they struggled with poor online visibility and low overall website traffic. They were looking for a partner to improve their website’s ranking across various search engines and increase their social media presence. Moreover, they were not satisfied with their existing tech support microsite.

The Sutherland Transformation

We designed, developed, and launched a live support website powered by Sutherland proprietary software that maximized resolution rates through automation. The solution integrated with multiple social media platforms and included Search Engine Optimization (SEO) with analytics to increase our client’s reach and boost organic traffic to their website. Additionally, we leveraged the tool to run a strategic e-mail campaign introducing a monthly support plan with flexible payment options to reignite dormant accounts.

We designed, developed, and launched a live support website powered by Sutherland proprietary software that maximized resolution rates through automation.

The Results

$1.5 million
additional revenue generated in one year through live support website
84,384
additional sales leads generated through calls and chats