- Business Process Transformation
- Customer Engagement Transformation
- Digital Transformation
Due to incoming information being handled in a variety of ways versus through a modern supply chain tool, the client was receiving erroneous or missing order information, leaving them unable to fulfill customer orders. Without a system in place to identify and mitigate problems, those errors created a domino effect that negatively impacted accuracy and efficiency throughout the entire order cycle.
Additionally, their order-to-cash (O2C) functions were widely dispersed and siloed across the ordering cycle from the time an order was placed, through the fulfillment, shipment, customer receipt of order, invoicing, and receipt of payment from the customer.
Our client’s key concern was operational performance improvement while affording a targeted cost reduction savings of 20% to its overall order management process.