- Business Process Transformation
The client needed to improve their revenue collections and bolster its footing in an increasingly competitive market. The best way to do that was clear, significant, and rapid growth. But growth came with risks, and our client’s plan to grow through mergers and acquisitions could be a particular challenge. After all, they had built their reputation by providing their communities with consistent, high quality care. If the service excellence they were known for suffered, or if operational efficiencies decreased, then its efforts to strengthen its position in the market through mergers and acquisitions would quickly fail.