- Business Process Transformation
- Digital Transformation
Since 2014, Sutherland and the client have had a strong partnership. Employees in the US, India, and Philippines provide a wide- range of services to the client including claims administration, customer engagement, and provider data management. In 2016, regulators caught our client by surprise with a new requirement for a quick and sudden shift of their existing non-US claims operations to a US-based location. Our client knew this quick transition had to happen without any impact to their large claims volumes and already high quality scores. To make this happen, our client needed a partner with a wide set of global sites to choose from and the expertise to quickly and efficiently transition existing operations, without any impact to their members or providers.