Improved accuracy and process with automation.

Sutherland was engaged to implement a robotic process automation solution (RPA) to centralize processing and automate the input of data across the client’s multiple systems. RPA was able to automate many manual processes while providing exception management oversite at the task level to mitigate errors. This solution significantly accelerated the pace of processing at a dramatically reduced cost. The client was also pleased to see that our virtual machines were able to effortlessly streamline the process of tackling unprecedented changes in volumes. The client now has visibility into volumes and issues, and identifies areas for improvement. And with detailed reporting that offers visibility into all aspects of the data entry process, the client is able to constantly monitor activity – a feature not available when they handled data entry internally.