- Banking and Financial Services
- Customer Engagement Transformation
Our client struggled to maintain competitive for their private-label credit cards and their own bankcard with their past provider. To remain competitive in servicing both lines of business, the company needed to lower costs, ensure all service metrics were consistently met on a monthly basis, and greatly improve the overall customer experience. Additionally, our client lacked seamless integration between their back-office processing capabilities, inbound customer service, and collections. By lowering their costs, they hoped that their model would become more desirable to other originators and investors.