- Business Process Transformation
- Customer Engagement Transformation
- Digital Transformation
Our fashion retail client was struggling to pamper their customers when it really counted; during the holidays. As the holiday season generally represents 30% or more of annual sales for the typical retailer, the inability to meet customer demand for product recommendations, order management, and loyalty program management, was of growing concern. This led to a sharp decrease in customer satisfaction, and the inability to effectively increase sales during a critical time of year.