- Business Process Transformation
- Customer Engagement Transformation
Our client is one of the most recognized providers of Medicare Supplement Insurance (Medigap). They needed to quickly transform their operations so they could improve their revenue by meeting aggressive sales goals through the signing of new Medigap customers. Previously, the client had a vendor who was simply focused on lowering costs and was unable to meet these new sales targets. This time, the client needed a partner to help significantly improve their talent, processes, and technology, and do this quickly so they could take advantage of the next annual enrollment period for Medigap.