Shaping Tomorrow Together
Project Overview
Guardian Group is an integrated financial services organization with a focus on life, health, property and casualty insurance, pensions, and asset management. The company serves global markets and has earned a strong reputation as a forward-thinking insurance organization. After expanding to new locations, Guardian Group sought to improve its overall customer experience as part of a company-wide business process transformation initiative.
- Services
- Business Process Transformation
- Transformation
- Customer Interactions Services
- Industry
- Insurance
Proven Industry Experience:
1+ years
of expertise
Serves markets across
1 countries
Strategic Service Offerings
1 core service groups
Sutherland started its engagement with Guardian
by conducting a comprehensive scan of all major business functions. The consultants gathered detailed operational data and held discussions with key executives to understand the current state of processes.
The Sutherland team then identified numerous transformation opportunities that allowed for enhanced client decision-making
and prioritization.
The Outcome
As the result of the Sutherland partnership, Guardian experienced improved cash flow, increased transaction accuracy, and an enhanced customer experience. Additionally, Sutherland was instrumental in helping Guardian evolve from core legacy systems to intuitive digital processes and a cloud-based infrastructure.
Increased Efficiency & Cost Savings
Reduction in manual efforts
Productivity Boost
Reduction in claims-related turnaround time
Information At Your Fingertips
Of necessary forms easily accessible online
30+ years of work.
For over 30 years, we’ve worked closely with organizations that care deeply about the customer experience, including 120+ of the Fortune 1000 and global leaders in almost every major industry.
Reimagined smart home customer support.
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