Case Study | Technology

Global technology provider undergoes digital transformation leveraging bot technology for optimal balance between automation and human interaction.

Services Sutherland Robility™, Digital Finance
Industry Technology
NOVEMBER 15, 2021

Digital Optimization With a Human Touch

Avaya is an innovative, American multinational technology company and a worldwide leader providing digital communications, enterprise products and cloud business solutions to 220,000 locations in 190 countries, generating nearly $3 billion in revenue in 2020. Sutherland was running the business’s finance and accounting operations using a solution to organically interact with Avaya’s CRM, ERP application and other necessary resources accessed through the company’s private network.

Avaya sought to optimize further by turning to Sutherland for a digital transformation solution capable of increasing productivity by integrating the company’s disparate finance and accounting tools and resources while improving the necessary human component.

End-to-End Process Streamlining Through Hyperautomation

Sutherland leveraged its Robility hyperautomation solution to implement an assisted bot to perform key steps in transaction operations while allowing human process validation. By codifying all the steps for validating sales support requests, the bots were able to seamlessly gather all the necessary data to generate vital documents including compliance workbooks, proposal packages and order forms.

They were also able to extract pricing details from quotes as well as identify various request types, locations and requirements to complete the transactions. Sutherland’s Robility™ solution helped Avaya realize a 70 percent increase in productivity along with a 15 percent reduction in billing costs and a 60 percent reduction in average handle time (AHT) per transaction.

Learn More About Sutherland Robility™

Get in Touch

Related Insights

Solution Overview | Technology

Level Up Your Game Launch

Take the stress out of game launches with our tailored support designed to deliver exceptional experiences and engagement.

APRIL 04, 2024
View More

Solution Overview | Technology

Power Up Your Games With Research

Combine tailored research methodologies with purpose-built labs and deep domain expertise for actionable insights that ensure your games are engaging, meaningful, and memorable.

APRIL 04, 2024
View More

Solution Overview | Technology

Protecting the Player Experience

Blend the best of AI-human synergies in your content moderation capabilities to maintain a safe, positive gaming experience without stifling the fun.

APRIL 04, 2024
View More

Explore More Insights

Services
Industry
Type