- Banking and Financial Services
- Business Process Transformation
- Customer Engagement Transformation
The client conducts property inspections, property preservation, real estate-owned property maintenance, and valuation services, and offers multiple product packages and levels of field service coverage across the nation to help clients quickly sell their properties for the highest possible value.
In late 2011, initial conversations began with this client, as they were disappointed in the service they were receiving from the vendor they were using for their call center operations. Customer service levels were down, the vendor continually increased their prices, and they were unable to predict peaks and valleys in the inventory levels of available properties. The client needed a partner that could provide flexible pricing and staffing, and could manage the hiring, onboarding, and training of the staff.