- Banking and Financial Services
- Customer Engagement Transformation
The company wanted to position itself for rapid growth by partnering with an experienced mortgage service provider, but had never trusted a third party on such a large scale. The goal was to transform every role in operations from post-origination through closing. However, the lender lacked the staff to adequately manage and coordinate the various required tasks while simultaneously managing existing operations. The company turned to Sutherland’s highly recommended team for assistance.