Sutherland Engage is a holistic, intelligent and predictive cloud-based omnichannel customer experience management platform that provides businesses a 360-degree view of their customer’s journey across all channels and drives lifetime value with every customer interaction.
Sutherland Engage aims to deliver a personalized service throughout the customer journey that exceeds the customer’s expectations across all channels. It is created to address the needs of our clients to better engage with their customers and address the emerging need to differentiate based on service and product values.
Sutherland Engage Offers
- True Omnichannel capability – Voice, Chat, Email, Social, Text, Video
- Full 360 customer view
- Contextually aware Unified Desktop (Agent Assist) to provide personalised interaction and reduce agent effort
- Personalization (Recommendations, Offers, NBA [Next Best Actions])
- Interaction Reason Prediction
- Routing and Workflow Optimization
- Improved Customer engagement outcomes utilizing Machine Learning and AI