Maximizing Salesforce Value in Contact Centers

We combine customer experience with Salesforce technology to deliver tangible results that transform contact center operations.

“Sutherland has a unique proposition blending deep Contact Center experience and Salesforce expertise.”

Solving the Value Challenge in Salesforce

With 35 years of experience managing Contact Centers, customer experience is at the heart of everything we do. And more than often, Salesforce technology is powering it.

Despite being the best customer success platform, we often see that its usage, value, and adoption are underutilized. Our technology services focus on enabling our clients to get the best value out of their Salesforce investment, leveraging our deep domain expertise on Contact Centers and our extensive technology competence in Salesforce.

How We Maximize Value

We maximize your Salesforce investments from license and functional utilization to cost-effective implementations, upgrades, and support that reduce customizations and overall TCO.

Our execution model ensures that we produce deliverables every two weeks, ensuring business relevance to changing requirements.

By combining Contact Center Operations with Salesforce Application Support, we can ensure seamless adoption, self-help, training, and upgrades. Our combined SLA’s across operations and technology accelerate the execution of your rollouts while aligning our fees directly to your business goals.

Our Lightning upgrade framework & execution ensures that you get the best value from a functionality and business process optimization perspective as well as reducing the level of custom code.

Our Agent Enabler solutions built on the Salesforce eco-system increases automation while guiding better decision making enabling a full view of the customer on a single system.

Sutherland X Salesforce

Deep Contact Center Domain Knowledge

Fast-paced, Flexible, Business-centric Delivery Model

Extensive Salesforce Platform Knowledge & Cross-industry Experience

A Commercial Model That Aligns with Your Business Goals

Ready to Realize Full Value of your Salesforce Investment?