Sutherland and Microsoft Azure: Digitally Transforming Retail

Combining the Sutherland retail and consumer packaged goods (CPG) expertise with the power and scale of Microsoft Azure, provides a platform for positive incremental customer and business outcomes with retail BPO services.

The Sutherland and Microsoft partnership enables digital transformative capabilities that include cognitive, analytics and machine learning capabilities to enable value adding customer scenarios. Together we help clients drive better customer engagement and conversion, while positively impacting their own bottom and top lines.

Our Expertise

  • Deep domain expertise due to extensive work with retail and CPG customers
  • Extensive experience with multiple clients on Azure implementations of digital transformation initiatives
  • A strong roadmap to use Azure platform and micro services to enable new capabilities

Sutherland Engage

Sutherland Engage is a next-generation cloud based omnichannel customer experience management platform on Azure. A first-of-its-kind, holistic, intelligent, and integrated solution delivering visibility of shopper’s end-to-end journey, predicting shopper’s intent, and recommending actions to deliver personalized experiences, boost revenues, and drive lifetime value while protecting margins.

Download Sutherland Engage overview brochure

Sutherland Storecast

Analytics-driven solution that identifies the incremental sales potential for each store and the digital and operational drivers to unleash it. Storecast is differentiated as it evaluates over 100 internal and external variables, as well as on and off line sales, leveraging latest advances in machine learning to determine future sales potential.

Download Storecast overview brochure

Sutherland is Proud to Be:

  • Gold Cloud Partner
  • Silver Data Analytics
  • Cloud Service Provider

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