{"id":69182,"date":"2025-05-28T10:14:00","date_gmt":"2025-05-28T18:14:00","guid":{"rendered":"https:\/\/www.sutherlandglobal.com\/uk\/insights\/uncategorized\/insurer-goes-direct-to-consumer-with-sutherland"},"modified":"2026-01-21T04:40:23","modified_gmt":"2026-01-21T12:40:23","slug":"insurer-goes-direct-to-consumer-with-sutherland","status":"publish","type":"post","link":"https:\/\/www.sutherlandglobal.com\/uk\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland","title":{"rendered":"Insurer Secures $500M Premiums with 98% CSAT & 80% Faster Quote-to-Bind"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

Measurable Results Across Growth, Satisfaction, and Speed The transformation delivered dramatic outcomes: the insurer achieved $500 million in annual written premiums via its D2C channel, maintained a 98% customer satisfaction rate, and slashed quote-to-bind turnaround time by 80%. Customer drop-offs in the quote process dropped by 15%, and average policy value per sale increased by …<\/p>\n","protected":false},"author":21,"featured_media":69189,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_trash_the_other_posts":false,"editor_notices":[],"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tax_service":[163,6,139,21],"tax_industry":[18],"class_list":{"0":"post-69182","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-case-study","8":"tax_service-automation","9":"tax_service-business-process-as-a-service","10":"tax_service-data-analytics","11":"tax_service-products-x-platforms","12":"tax_industry-insurance","13":"insight-type-case-study","14":"insight-service-automation","15":"insight-service-business-process-as-a-service","16":"insight-service-data-analytics","17":"insight-service-products-x-platforms","18":"insight-industry-insurance"},"yoast_head":"\nInsurer Secures $500M Premiums with 98% CSAT & 80% Faster Quote-to-Bind - Sutherland - English (UK)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sutherlandglobal.com\/uk\/insights\/case-study\/insurer-goes-direct-to-consumer-with-sutherland\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insurer Secures $500M Premiums with 98% CSAT & 80% Faster Quote-to-Bind\" \/>\n<meta property=\"og:description\" content=\"Measurable Results Across Growth, Satisfaction, and Speed The transformation delivered dramatic outcomes: the insurer achieved $500 million in annual written premiums via its D2C channel, maintained a 98% customer satisfaction rate, and slashed quote-to-bind turnaround time by 80%. 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