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Case Studies
Fortune 500 Telecoms Solution Provider Successfully Scales High-Quality End-Customer Experiences
How a leading provider of telecommunication solutions scaled IT support for a diverse customer base, leveraging technology to reduce operational expenses and provide personal and effective customer support.
Global Consumer Review Platform Boosts Moderation Capabilities Across Languages
Improved global language coverage while enhancing efficiency and productivity with Sutherland’s content moderation services and Translate.AI.
Sutherland Helps Leading Social Media Platform Scale Content Moderation and Improve User Safety
Learn how Sutherland leverages next-gen technology and its human-centric approach to deliver enhanced platform safety for global social networking giant.
Claims Transformation for Leading Personal Lines Insurer
Explore how a top insurer reduced costs and improved topline growth with Sutherland’s transformative claims solution.
Energy Provider Achieved 30% Productivity Savings Through Analytics and Intelligent Automation
How a US-based energy provider reimagined their global operating model to drive improvements in business performance and customer care.
Leading Clean Energy Provider Improved QA by 30% Through a Holistic Transformation of Customer Care Process
How a leading clean energy solutions provider implemented end-to-end customer support capabilities to cut costs, drive new efficiencies, and increase customer satisfaction.
Leading Financial Services Provider Accelerates Operational Efficiencies
How Sutherland platforms used the power of intelligent automation and meta-bots to optimize back-office processes and reinvent workflows for better business outcomes.
Leading Third-Party Loan Servicing Company Overcomes Macro-Economic Challenges To Reduce TCO by 40%
Discover how Sutherland’s digital advisory services and intelligent automation enabled one of the largest third-party auto loan services to improve efficiencies and cost savings.
Restaurant Management Software Company Transforms Their Troubleshooting to Drive Customer Satisfaction
This point-of-sales provider enhanced their customer satisfaction scores and first-call resolutions with a team of supportive experts from Sutherland.
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