Digital Services for Modern Retail Operations
Retail enterprises are under pressure to scale across channels while managing margin, data quality, and customer experience. Sutherland’s Digital Business Services are purpose-built for this complexity — enabling retail leaders to modernize core operations across finance, supply chain, item data, and customer support.
We combine automation, AI, analytics, and deep retail process expertise to deliver: – Faster SKU setup and omnichannel product launches – Streamlined finance processes across stores/franchises – Improved returns, warranty, and reverse logistics handling – Intelligent automation across field and customer service.
DIGITAL OUTCOMES DELIVERED
Reduction in item data operations cost
Product data accuracy across digital shelves
Client savings through improved returns handling
Improvement in omnichannel conversion rates
Our Solutions
Item Operations
MDM, content enrichment, vendor onboarding, and PIM syndication
Digital Finance
Outsourced F&A, reconciliation, close automation, compliance ops
Order Management
Fulfillment routing, price elasticity, lead and quote optimization
Inventory Management
Real-time visibility, dynamic replenishment, loss forecasting
Aftermarket Services
Warranty, field service, asset monitoring, reverse logistics
Customer Service Automation
Omnichannel support, cost-per-contact optimization
Facility & Asset Management
Smart energy systems, predictive maintenance
Trust & Safety
Fraud detection, content moderation, community protection
Why Sutherland?
Global Trust
30+ leading retail brands across 9 countries trust Sutherland as a transformation partner. Our outcome-driven approach has a track record of scaling innovation and sustained growth for industry leaders.
Deep Retail Expertise
With 160 million+ customer interactions handled annually in retail, our teams bring unparalleled domain insight and best practices. This retail-specific experience helps elevate performance and customer satisfaction in every engagement.
Advanced Digital Capabilities
We leverage the latest in AI, automation, analytics, and cloud to enable smarter, faster decisions across the retail value chain. From predictive analytics to machine learning, our solutions are built to drive agility and data-driven decision-making at scale.
Outcome-Focused Partnership
Sutherland aligns with what matters most to your business, using an outcome-based engagement model. We tie our success to measurable improvements in your efficiency, customer experience, and revenue impact – ensuring accountability for results.
Extend Your Transformation: Finance & HR Solutions
Digital transformation doesn’t stop at the retail floor. Sutherland offers complementary enterprise operations solutions that can further streamline your business:
Modernize finance operations with AI-driven, touchless processes – from accounts payable/receivable to financial planning and analysis – ensuring accuracy and agility in your cash cycle.
Digital FinanceOptimize HR processes and enhance employee experience (EX) with digital HR services that automate hiring, onboarding, payroll, and talent management.
HR Operations
