Digital-First Retail Solutions Driven by Design Thinking

Increasing conversion and efficiency for retailers, CPGs and QSR’s through powerful insight and AI

Transform Your Retail Framework

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All buying channels from eCommerce, physical locations, social media and apps must work in concert to acquire, grow, and maintain your digital customer. To achieve this, businesses need innovative transformation partners who can provide plug-n-play, framework-based solutions. Done right, these solutions enable organizations to maintain the agility required to meet ever-changing customer demands, drive sales conversions and continue to keep customers loyal.

Hiring Sutherland was the best decision we ever made.”

Sutherland Retail is a digital-first operation led by design thinking and integrated AI. We are a leading provider of integrated transformative services leveraging people, automated intelligent processes and technology platforms. We service Retailers, QSRs and CPGs with end-to-end solutions that support both front and back office operations creating a frictionless journey. Our solutions help optimize customer lifetime value; transform and automate front and back-office processes; and improve profitability.

Retail Services

Our industry-tailored solutions and platforms leverage design thinking, digital transformation consulting, intelligent data, analytics, AI/machine learning, omni-channel enablement, and hyper-personalization to influence customer behavior and deliver the highest levels of customer experience.

  • Digital Transformation Consulting
  • Design Thinking / Customer Experience Design
  • Customer Loyalty and LTV Engagement Management
  • Customer Service/Hyper-personalization
  • Content Moderation and Safety
  • Analytics as a Service
  • Human Capital Management
  • Finance and Accounting
  • Facilities Management as a Service
  • Design and Research Services

Sutherland provides quality people from across the world who are trained to leverage platforms and solutions.

Want To Learn More About Our Retail And Consumer Packaged Goods Services?