Create a Single Source of Information for Access Across Your Enterprise
Today’s brands must manage content from seemingly endless sources, involving mountains of data. So much so that managing everything effectively – and curating search results – has become really difficult. This inefficiency may be keeping your organization from delivering CX that is fast, frictionless, and relevant.
Sutherland’s Cognitive Knowledge Engine (CKE) with intent-AI technology is a new way to:
- Search vast sources of data, regardless of file type.
- Consolidate information from disparate, siloed data sources.
- Perform an intent-based search across the whole database.
Features and Benefits
Single Source of Data
Unified knowledge repository for all stakeholders – both inside and outside your organization
Process Efficiency
Reduce resolution time to improve CX
Intelligent Automation
Manual effort is automated away using cognitive log analytics
Customer-First
Designed to enable customer self-service success
Unlocking Digital Performance
Enhanced Decision-Making
Convert vast amounts of data into meaningful insights, enabling strategic and operational decision-making.
Enhanced Customer Service
Deliver personalized content and recommendations based on issues, increasing relevance and reducing resolution time, thereby improving CX.
Personalized User Experiences
Deliver personalized content and recommendations based on user behavior and preferences, enabling self-service success.
Industry-Leading Innovation
Powered by 200+ patented inventions, Sutherland’s AI-driven products and platforms empower businesses to innovate, streamline processes, and deliver exceptional experiences.
