Sophisticated AI-Powered Chat and Voice Automation for Self-Service Interactions
Today, consumers preferences are evolving at pace with their adoption of new technologies and as a result, they are demanding better experiences.
Sutherland’s enterprise-grade conversational AI applications let brands automate customer interactions for support, sales, and other enterprise processes through dynamic UI and Natural Language Processing (NLP).
These applications provide a customized self-service and automation capability that easily integrates with CRM and enterprise systems.
Our solutions gather customer information along the way so they can improve efficiency during live interactions.
- Quickly generate NLP training and perform conversational data analysis with the NLP Workbench feature
- Easily configure the rules of the AI to manage tone, compliance, consistency, and accuracy with Prompt Studio
- Leverage the capabilities of generative AI to offer customers immediate, contextually relevant, and accurate answers with GenAI Bot
Features and Benefits
Automated Experiences
Through machine learning and natural language understanding techniques, engage customers and automate business processes.
Multilingual Capabilities
Engage users in their preferred language for a seamless global experience.
Integrated Platform
Application run-time environment to link conversational AI solutions to third-party applications and enterprise systems.
Omnichannel Support
Unified experience across web, mobile, messaging apps, and voice channels.
Interactive UI Elements
Rich-media (cards, video, sliders) and modern UI elements to enrich the user experience.
Transfers to Live Agents
Integrate with common CRM and chat platforms to enable seamless hand-offs to live agents.
Conversational Analytics
Monitor conversations, measure the effectiveness of conversational experiences, and isolate opportunities to improve NLP training.
Information Security and Compliance
Securely manage transcripts and customer data through a GDPR-certified platform.
Unlocking Digital Performance
Industry-Leading Innovation
Backed by 200+ patented inventions, we harness Gen AI capabilities to offer customers immediate, contextually relevant, and accurate answers.
Enhanced Customer Service
Provide 24/7 availability and superior self-service to minimize wait times and ensure customers receive the best assistance at any time.
Increased Customer Engagement
Leverage rich customer insights to deliver personalized, contextual interactions that enhance relevance, accuracy, and overall customer experience.
Cost Savings
Optimize resources and scale support operations effortlessly, adapting to business growth without incurring significant additional costs.
