Human or Bot? Three Reasons AI-powered Chatbots Are Changing the Face of CX
Sutherland Editorial | June 14, 2018
Business doesn't just happen. It’s a complex network of procedures, operations, and people. It's process, and it impacts everything.
At Sutherland we combine design thinking, domain expertise, and a deep understanding of business processes to get to the simplified solutions that work for you and your customers.
Our work
in action.
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Cumbersome, entrenched processes often get in the way of businesses running smoothly. Reimagining business processes allows us to streamline them and deliver exceptional experiences.
That’s why for over 30 years, we’ve worked closely with organizations that care deeply about the customer experience, including 120+ of the Fortune 1000 and global leaders in almost every major industry.
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Improved call resolution & employee satisfaction.
Leading pet specialty retailer
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Reimagined smart home customer support.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
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Strengthened customer experience & operational efficiency.
Multinational Insurance company
Better process requires
meticulous thinking.
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Blog
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Whitepaper
Bots for Business Impact: What You Need to Know
June 14, 2018
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Blog
Sutherland Expands Partnership with University of West Indies to Build National Workforce
June 05, 2018
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Whitepaper
Collaborative Support Enhances The Technical Support Experience
May 30, 2018
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Blog
How AI and RPA Can Improve Work-Life Balance and Advance Your Career
Sutherland Editorial | May 30, 2018
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Blog
Saudi Aramco Partners with Sutherland and IAU on Social Development Program for Women in Saudi Arabia
Sutherland Editorial | May 17, 2018
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Blog
How Voice Assistants Are Becoming the Office Admins of the Future
Sutherland Editorial | May 16, 2018
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Whitepaper
Robotic Process Transformation
Sutherland Editorial | June 18, 2017
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