Designing and deploying automation to improve customer experiences
Sutherland Editorial | June 26, 2017
Business doesn't just happen. It’s a complex network of procedures, operations, and people. It's process, and it impacts everything.
At Sutherland we combine design thinking, domain expertise, and a deep understanding of business processes to get to the simplified solutions that work for you and your customers.
Our work
in action.
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Cumbersome, entrenched processes often get in the way of businesses running smoothly. Reimagining business processes allows us to streamline them and deliver exceptional experiences.
That’s why for over 30 years, we’ve worked closely with organizations that care deeply about the customer experience, including 120+ of the Fortune 1000 and global leaders in almost every major industry.
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Improved call resolution & employee satisfaction.
Leading pet specialty retailer
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Reimagined smart home customer support.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
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Strengthened customer experience & operational efficiency.
Multinational Insurance company
Better process requires
meticulous thinking.
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