Enhancing Customer Experiences in Energy and Utilities

Increase the value of every customer interaction with agile and resilient solutions for the energy and utilities sector.

Embrace the Future of Energy

From the rise of the prosumer and customers increasing expectations to the pressure to cut emissions while managing an aging infrastructure and legacy systems, it is clear that the landscape of the energy and utilities sector is changing. Embracing an end-to-end digital transformation has become essential for companies aiming to differentiate themselves and thrive.

At Sutherland, we leverage our expertise in experience design, digital engineering, customer and back-office process management, advanced analytics, and automation to pioneer innovative strategies and solutions that drive your success. We help you:

  • Accelerate speed-to-market, so you can broaden your portfolio of services and products

  • Boost operational efficiency

  • Deliver exceptional customer experience

  • All while still meeting regulatory requirements

What We Do

Leverage our deep domain expertise and next-gen technology to meet customer needs at every touchpoint – and predict problems before they occur. Across enterprise, B2B, and B2C customer segments, we take a digital-first approach powered by intelligent AI to guide your meter-to-cash process transformation. The result is design processes that deliver exceptional customer experiences, improving your revenue and customer satisfaction scores.

While the front-end experience gets all the attention, your operational health is only as good as your back-end processes allow. We reimagine your back-office with a digital-first, holistic, and user-centric approach, harnessing advanced AI capabilities to create a more intuitive experience that leads to better durability, flexibility, and resilience.

Efficient billing of services and collection of payments from all stakeholders are pivotal for organizational success. Through automation and business process transformation, our specialized services in billing management facilitate the smooth progression of invoicing, optimizing the collections process for maximum efficiency.

With precise and advanced technology, we ensure prompt and accurate handling of all your mail-related needs, optimizing your workflow and enhancing operational efficiency. Our comprehensive mail room services include Business Reply Envelope (BRE) handling, paper check payment processing, and efficient management of returned mail.

Why Sutherland?

Business Outcome-Based

Commercial Models


Savings for a global energy management company through increased efficiencies


Overall and Agent Customer Satisfaction Scores (CSAT)


Clearance of backlog in unapplied cash


Higher collection rate


Improvement in Quality Scores


Common NPS point uplift

It’s a true collaboration with Sutherland. We are one team with a common goal: growth and success. As they grow, so do we.

- Director of Finance Transformation Practice, Leading Global Refiner and Distributor of Petroleum Product