Embrace the Future of Energy
The energy and utilities sector is evolving, driven by the rise of the prosumer, higher customer expectations, emission reduction pressures, and aging infrastructure. Embracing end-to-end digital transformation is essential for differentiation and success.
At Sutherland, we leverage our expertise in experience design, digital engineering, process management, advanced analytics, and automation to pioneer innovative strategies and solutions that drive your success. We help you:
- Accelerate speed-to-market so you can broaden your portfolio of services and products
- Boost operational efficiency
- Deliver exceptional customer experience
- All while still meeting regulatory requirements
Our Solutions
Empowering energy and utilities companies with unparalleled value-driven CX solutions.
Customer Care
Leverage our deep domain expertise and next-gen technology to meet customer needs at every touchpoint – and predict problems before they occur. Across enterprise, B2B, and B2C customer segments, we take a digital-first approach powered by intelligent AI to guide your meter-to-cash process transformation. The result is design processes that deliver exceptional customer experiences, improving your revenue and customer satisfaction scores.
Back-Office Processes
While the front-end experience gets all the attention, your operational health is only as good as your back-end processes allow. We reimagine your back-office with a digital-first, holistic, and user-centric approach, harnessing advanced AI capabilities to create a more intuitive experience that leads to better durability, flexibility, and resilience.
Collections and Revenue Recovery
Efficient billing of services and collection of payments from all stakeholders are pivotal for organizational success. Through automation and business process transformation, our specialized services in billing management facilitate the smooth progression of invoicing, optimizing the collections process for maximum efficiency.
Mailroom Services
With precise and advanced technology, we ensure prompt and accurate handling of all your mail-related needs, optimizing your workflow and enhancing operational efficiency. Our comprehensive mail room services include Business Reply Envelope (BRE) handling, paper check payment processing, and efficient management of returned mail.
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Testimonials
Unlocking Digital Performance
Trusted Partner to Global Brands
82+ clients across 20+ delivery locations with 17k+ skilled domain experts. 70+ NPS delivered. We are trusted transformation partners to iconic brands worldwide.
Measurable Outcomes Delivered
30% quality score improvement. 10-point uplift in NPS. 56% higher collection rate. 93% overall CSAT
Advanced Capabilities
Leverage our market-leading capabilities in AI, intelligent automation, advanced analytics, and cloud engineering through tailored models that suit your needs.