ENERGY AND UTILITIES

Enhance Energy and Utilities Customer Experiences (CX)

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Embrace the Future of Energy

The energy and utilities sector is evolving, driven by the rise of the prosumer, higher customer expectations, emission reduction pressures, and aging infrastructure. Embracing end-to-end digital transformation is essential for differentiation and success.

At Sutherland, we leverage our expertise in experience design, digital engineering, process management, advanced analytics, and automation to pioneer innovative strategies and solutions that drive your success. We help you:

  • Accelerate speed-to-market so you can broaden your portfolio of services and products
  • Boost operational efficiency
  • Deliver exceptional customer experience
  • All while still meeting regulatory requirements

Our Solutions

Empowering energy and utilities companies with unparalleled value-driven CX solutions.

Customer Care

Leverage our deep domain expertise and next-gen technology to meet customer needs at every touchpoint – and predict problems before they occur. Across enterprise, B2B, and B2C customer segments, we take a digital-first approach powered by intelligent AI to guide your meter-to-cash process transformation. The result is design processes that deliver exceptional customer experiences, improving your revenue and customer satisfaction scores.

Back-Office Processes

While the front-end experience gets all the attention, your operational health is only as good as your back-end processes allow. We reimagine your back-office with a digital-first, holistic, and user-centric approach, harnessing advanced AI capabilities to create a more intuitive experience that leads to better durability, flexibility, and resilience.

Collections and Revenue Recovery

Efficient billing of services and collection of payments from all stakeholders are pivotal for organizational success. Through automation and business process transformation, our specialized services in billing management facilitate the smooth progression of invoicing, optimizing the collections process for maximum efficiency.

Mailroom Services

With precise and advanced technology, we ensure prompt and accurate handling of all your mail-related needs, optimizing your workflow and enhancing operational efficiency. Our comprehensive mail room services include Business Reply Envelope (BRE) handling, paper check payment processing, and efficient management of returned mail.

Accelerate Transformation with End-to-End Digital Engineering Solutions

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Define

Strategy Blueprint

Revamp business with profound industry and technological expertise.

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Design

Reimagined Experiences

Create superior experiences using a multi-lens world view.

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Develop

Tailored Solutions

Build disruptive custom tech and data platforms to unlock insights.

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Deploy

Market-Leading Tech

Swiftly deploy and harness bespoke technology solutions.

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Drive

Innovation at Scale

Manage and optimize enterprise systems and apps at scale.

Testimonials

We are thrilled to honor Sutherland Global as a recipient of the Washington Gas Trailblazer award. Their exceptional service and unwavering commitment to excellence have truly set them apart. As a diverse supplier, Sutherland Global has not only met but exceeded our expectations, playing a crucial role in helping Washington Gas surpass our goals. Their innovative solutions, dedication to quality, and collaborative approach have been instrumental in our success. We are proud to partner with Sutherland Global and look forward to continued growth and achievement together.

Delan Johnson Senior Manager – Supplier Diversity, Washington Gas

It’s a true collaboration with Sutherland. We are one team with a common goal: growth and success. As they grow, so do we.

Director of Finance Transformation Practice, Leading Global Refiner and Distributor of Petroleum Product

Unlocking Digital Performance

Trusted Partner to Global Brands

82+ clients across 20+ delivery locations with 17k+ skilled domain experts. 70+ NPS delivered. We are trusted transformation partners to iconic brands worldwide.  

Measurable Outcomes Delivered

30% quality score improvement. 10-point uplift in NPS. 56% higher collection rate. 93% overall CSAT 

Advanced Capabilities

Leverage our market-leading capabilities in AI, intelligent automation, advanced analytics, and cloud engineering through tailored models that suit your needs.

Contact Us

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Explore All Industries

Explore All Solutions

Explore All Solutions

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Get in Touch

Get in Touch

Thanks for reaching out!

We look forward to talking soon.