AI-Powered Omnichannel Customer Experience Platform
Customer service quality is the keystone for building customer retention and loyalty. It impacts both top-line and bottom-line growth.
Today’s customers want great experiences delivered fast and effectively, regardless of the channel through which they come. And they want consistent and continuous support even when they switch channels in midstream.
Sutherland Connect® is a cloud-based customer engagement platform that makes use of AI-powered digital assistants to deliver intelligent, interactive responses. It brings together leading engagement technologies and extends their use in a secure, multi-tenant hosted environment. Our hybrid approach delivers features through the cloud that are typically only available in on-premises solutions.
Features and Benefits
Pay as You Go
Activate and pay for features as you need them – without waiting for integration, implementation, and rollout
Utilize Leading Innovations
Introduce AI solutions that power interactions through chatbots, conversational IVR, or digital avatars
Easy Integration
Quickly and smoothly integrate with existing systems – simply adding new features to your existing infrastructure
360-Degree View
Get a single picture of the customer across any channel, business unit, or touchpoint, regardless of your provider or system
Unlocking Digital Performance
Industry-Leading Innovation
Powered by 200+ patented inventions, we harness AI capabilities to deliver rich interactions via chatbots, conversational IVR, and digital avatars.
Easy Integration
Integrate seamlessly with existing systems and easily add new features to your existing infrastructure.
360-Degree Customer View
Get a unified view of the customer across channels, business units, or touchpoints, regardless of your provider or system.
Pay as You Go
Activate and pay for features as you need them – without waiting for integration, implementation, and rollout.
