Conventional hotels and modern-day online accommodation marketplaces have one thing in common: Low margins and the need to provide world class standardized services to customers to promote brand loyalty. In the fiercely competitive hospitality market, a good experience results in repeat business and a negative experiences can result in massive dips in bookings. We offer world-class, multilingual, and standardized services with optimum pricing to help our hospitality clients meet their requirements. We also provide analytics and social media management services to create focused up-sell/cross-sell marketing campaigns.
The bar for digital experiences is being raised around the world—often augmenting or even replacing people-driven processes. Sutherland works to create delightful digital-led customer experiences that produce business results as well. Win, win.
Customer Engagement Services
As customers start to value the experience even more than the product or price, it’s critical to engage with them at the right time, across just the right touch points. Sutherland takes a human-centered approach to designing solutions—delivering results that businesses seek out and the instant gratification customers increasingly demand.
Business Process Services
From accounting and supply chain to IT and customer service, behind-the-scenes business operations can have a profound effect on the everyday customer experiences. Sutherland has a critical eye for underlying challenges and years of know-how to deliver results businesses can see, and customers can feel.