The Gaming and Apps industry has experienced phenomenal change in the last five years and is projected to grow exponentially by 2020. Sutherland’s unique customer-centric process transformation services can help organizations increase lifetime value and brand loyalty.
- Increase user engagement and retention through personalized, omnichannel customer experiences.
- Design games/apps based on user experience and journey mapping.
- Improve testing to ensure bug-free products.
- Tune-in to user feedback and insights through voice-of the-customer surveys, built into the customer experience.
- Drive cost-effective, scalable multilingual global user community support and engagement
- Reduce fraud with comprehensive payments management.
- Reimagine self-service solutions including avatars, chatbots, and dynamic IVRs.
Explore the range of services that are available through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas.Download our Technology Industry Overview