The Gaming and Apps industry has experienced phenomenal change in the last five years and is projected to grow exponentially by 2020. Sutherland’s unique customer-centric process transformation services can help organizations increase lifetime value and brand loyalty.
- Increase user engagement and retention through personalized, omnichannel customer experiences.
- Design games/apps based on user experience and journey mapping.
- Improve testing to ensure bug-free products.
- Tune-in to user feedback and insights through voice-of the-customer surveys, built into the customer experience.
- Drive cost-effective, scalable multilingual global user community support and engagement
- Reduce fraud with comprehensive payments management.
- Reimagine self-service solutions including avatars, chatbots, and dynamic IVRs.
Explore the range of services that are available through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas.